Loop Returns vs ZigZag Global

Loop Returns is a self-service portal for automating ecommerce returns, from applying a brand’s policies through resolving a return. Brands can set rules by region, warehouse, and product, then present exchanges or incentives as alternatives to refunds. Loop Intelligence flags unusual return activity for teams to assess for possible fraud. Shipping options include global carrier integrations, point-of-sale drop-off, and box-free returns through partners such as Happy Returns. Loop lists integrations with 120+ Shopify apps, including Klaviyo, Gorgias, and Attentive, and provides API and webhook connections for return data in third-party systems. The service supports web and API use. A free Checkout+ plan is listed; Essential starts at $155 a month, and Advanced at $340 a month. Loop describes itself as SOC 2 certified, says stored data is encrypted at rest with AES-256, and says its practices adhere to regulations including GDPR and CCPA. It advertises 24/5 support, an average response time under two hours, and a 99.9% uptime guarantee.

ZigZag Global provides retailers with returns and post-purchase tools, along with a carrier network. Its platform supports proactive notifications, personalised tracking pages, incident detection, and logistics analytics. Retailers can offer paid returns, live exchanges, refunds to store credit, returns to stores, and returns through WhatsApp. Return Insights tracks return rates, trends, top returned products, and return reasons. Retailers can connect by API or use ready-made Shopify, BigCommerce, and Magento cartridges. ZigZag says its carrier network spans more than 3,000 carrier lanes across 170+ countries and includes customs management; its Enterprise description lists 1500+ carrier services across 170+ countries and 500k+ drop-off points. Plans include a free option for UK-based retailers handling domestic returns, with carrier charges applying, and paid monthly tiers starting at $20 a month. Enterprise pricing is based on monthly returns volume. Sustainability options listed by the company include paperless returns, in-country consolidation, local marketplace resale, and repair and recycling schemes.