Loop11 vs UserNinjas
Loop11
loop11.comUserNinjas
userninjas.inSide by side
| Figure | Loop11 | UserNinjas |
|---|---|---|
| Price from | $199/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 3 | 2 |
| Spec score · Usability Testing Software | 8.4 (#9) | 7.0 (#48) |
| Analysis | Reporting features include AI insights, clickstream analytics, heatmaps, and user session recording and replay. | The site lists instant transcription, sentiment tagging, automatic friction clustering, heatmaps, dead-click alerts, and speech hesitation timestamps. |
| Integrations | The Slack integration shares study notes and video clips and sends project milestone updates to selected Slack channels. | The homepage displays Figma, Google, Stripe, Notion, and Linear, and separately mentions Jira/Linear sync. |
| Product | Loop11 is an online usability testing platform for studies on websites, apps, prototypes, and wireframes. | UserNinjas describes itself as an AI-powered UX research workspace for planning studies, recruiting participants, conducting AI voice interviews, analyzing telemetry, and delivering recommendations. |
| Security | Loop11's data processing agreement states that its data center partners maintain independently validated SOC 2 and ISO 27001 security programs and that Loop11 regularly conducts penetration testing. | The site lists AES encryption at rest, TLS 1.3 in transit, role-based access, and immutable SIEM audit logging. |
| Support | Loop11 lists [email protected] as its support contact. | The homepage lists [email protected] for direct inquiries. |
Plans
UserNinjas
- Mobile App Navigation blueprint$16, paid once
- Website Usability blueprint$16, paid once
In their own words
Loop11
Loop11 is an online usability testing platform for studies of websites, apps, prototypes, and wireframes. It supports moderated and unmoderated testing, information architecture studies, true-intent research, A/B tests, benchmarking, and search-findability studies. Teams can examine results with clickstream analytics, heatmaps, session recordings and replay, and AI insights. Its AI Insights feature uses OpenAI and ChatGPT to analyze task results and create participant summaries, findings, and design recommendations. Studies can run on Apple and Windows computers, iPhones and iPads, and Android phones and tablets. No-code studies can use a desktop browser extension or mobile apps. A Slack integration shares study notes and video clips and sends milestone updates to selected channels. Loop11 lists a 14-day free trial with three studies and Enterprise features, with no credit card required. Pricing starts at $179/mo (annual); listed Rapid Insights and Pro plans cost $199 a month and $399 a month. Participants are bring-your-own, and recruitment, consulting, moderator services, and extra team members are outside listed plans.
UserNinjas
UserNinjas has no write-up on Specifiction yet; its figures are above.