Luware Nimbus vs Qiscus
Luware Nimbus
luware.comQiscus
qiscus.comSide by side
| Figure | Luware Nimbus | Qiscus |
|---|---|---|
| Price from | $85/mo | $115/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 6 |
| Spec score · Omnichannel Contact Center Software | 9.0 (#4) | 8.7 (#8) |
| AI features | Virtual Users can automate audio/video interactions, and Companion provides transcription, summaries and suggested codes or tags. | AgentLabs can answer common customer questions automatically around the clock, and Agent Copilot offers AI-suggested answers and chat summaries. |
| Analytics | Nimbus provides live and historical analytics covering call volume, presence and agent workload. | Its unified analytics dashboard provides chat metrics including conversation counts and response times. |
| API authentication | Nimbus API and connector access use Microsoft Entra ID/Azure AD delegated permissions. | Server API requests use the api.qiscus.com base URL with an App ID and Secret Key in headers. |
| Company size | LinkedIn lists Luware as privately held, headquartered in Zurich, founded in 2010 and employing 51–200 people. | LinkedIn places Qiscus in the 51–200 employee company-size band. |
| Founded | 2010 | 2013 |
| Integrations | The product connects to CRM and ticketing systems through Power Automate, and offers Power BI/OData reporting, website widgets and CRM screen pops. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Praise: usability and support | GetApp reviewers commonly praise easy workflow building, straightforward configuration, Teams integration and responsive or skilled support. | Reviewers on G2 and Capterra commonly describe the interface as easy to use and the support team as helpful or responsive. |
| Rating on Capterra | 4.4 out of 5 from 7 reviews | 4.4 out of 5 from 7 reviews |
| Rating on Gartner Peer Insights | No reviews yet; the product page reports no peer rating | 4.3 out of 5 from 5 reviews |
| Rating on GetApp | 4.4 out of 5 from 7 reviews | 4.4 out of 5 from 7 reviews |
| Security | Luware states that its cloud solutions, including Nimbus, are covered by SOC 2 Type II assessment and that Luware AG holds ISO 27001 certification. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | Published support tiers are standard coverage from 7am–7pm CET and premium 24x7 support. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
| What it does | Luware Nimbus is a cloud customer-experience and contact-center platform that turns Microsoft Teams into a hub for helpdesks, reception, branches and contact centers. | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. |
Plans
Luware Nimbus
- Advanced Routing$85 a month
- Enterprise Routing$170 a month
- Contact Center$85 a month
- Nimbus CapturePriced on request
- Advanced RoutingPriced on request
- Contact CenterPriced on request
- Attendant ConsolePriced on request
- Enterprise RoutingPriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Luware Nimbus
Luware Nimbus is a cloud customer experience and contact center platform built around Microsoft Teams. It handles phone calls, live chat, email, and social media, routing calls and tasks by agent skills, caller priority, or custom parameters such as country code. A drag-and-drop workflow editor supports process setup, while live and historical analytics cover call volume, presence, workload, and service lines. CRM and ticketing connections use Power Automate; listed CRM integrations include Salesforce, Zendesk, HubSpot, and ServiceNow. Luware also documents an OData API for integrations and reporting. Hosting instances are offered within Microsoft Azure, and the product page states 99.99% availability. Pricing starts at $85/user · 30-day trial. Listed plans include Advanced Routing at $85 a month and Enterprise Routing at $170 a month, each for 25 services or more; Contact Center is $85 a month for up to 199 users. Full use requires Microsoft Teams and Microsoft Teams Phone. The Teams mobile app supports core tasks such as answering calls; full service management is available on desktop or web.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.