Lyssna vs Optimal Workshop
Lyssna
lyssna.com
Optimal Workshop
optimalworkshop.comSide by side
| Figure | Lyssna | Optimal Workshop |
|---|---|---|
| Price from | $166/mo | $199/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 4 | 2 |
| Spec score · UX Research Software | 8.3 (#6) | 7.9 (#13) |
| Spec score · User Testing | 8.3 (#6) | 8.0 (#10) |
| Spec score · User Experience Software | 8.3 (#11) | 8.0 (#14) |
| Analysis | Lyssna provides AI summaries, manual summaries, filtering by demographics and responses, comments, CSV exports, and share links. | Analytics include automated analysis and visualizations, sentiment analysis, clickmaps and heatmaps, recordings, user paths, and data downloads. |
| Audience | Lyssna says it helps teams listen to and understand their audience and serves marketers, designers, researchers, and product leaders. | The company describes the platform as serving product, design, and research teams, and says it is intended to make research accessible to everyone on a team. |
| Integrations | Listed integrations are Figma, Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, and Zoom. | Listed integrations include Figma, Google sign-in, Okta, Zoom, Google Meet, Microsoft Teams, Google Calendar, Outlook, Slack, Miro, FigJam, Mural, Notion, Confluence, Jira, and Linear. |
| Research methods | The platform includes card sorting, first-click testing, five-second testing, live website testing, preference testing, prototype testing, recordings, surveys, tree testing, and user interviews. | The platform includes usability and prototype testing, live site testing, surveys, interviews, first-click testing, card sorting, and tree testing. |
| Support | Live chat support is included on Free, while Enterprise includes priority support and security audit assistance. | Enterprise includes dedicated onboarding and setup plus a dedicated Customer Success Manager. |
Plans
In their own words
Optimal Workshop
Optimal Workshop has no write-up on Specifiction yet; its figures are above.