MaestroQA vs Scorebuddy Conversation Analytics
MaestroQA
maestroqa.comScorebuddy Conversation Analytics
scorebuddycx.comSide by side
| Figure | MaestroQA | Scorebuddy Conversation Analytics |
|---|---|---|
| Price from | $185/mo | $24/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 9 |
| Spec score · Customer Service QA Software | 9.1 (#2) | 8.4 (#6) |
| Spec score · Call Center Quality Management Software | 9.1 (#1) | 8.3 (#6) |
| Spec score · Contact Center Quality Assurance Software | 9.0 (#1) | 8.3 (#6) |
| Spec score · Workforce Engagement Management Software | 9.1 (#1) | 8.4 (#5) |
| Spec score · Contact Center Analytics Software | 9.1 (#2) | 8.3 (#4) |
| Spec score · Customer Interaction Analytics Software | 9.0 (#2) | 8.3 (#6) |
| Spec score · Customer Service Gamification Software | 9.0 (#2) | 8.4 (#6) |
| Coaching | AI-assisted coaching connects conversation insights with manager guidance, best-practice reinforcement and measurable development. | Coaching plans are tied to skill gaps and the specific interactions that generated the feedback. |
| Company headquarters | LinkedIn lists headquarters at 33 W 17th Street, Fourth Floor, New York, New York 10011. | The maker lists its Irish location at 151–156 The Masonry, Thomas Street, The Liberties, Dublin D08 PY5E. |
| Company size | LinkedIn lists MaestroQA as a privately held software-development company with 51–200 employees and 31 visible employee profiles. | The company’s About page reports more than 60 team members, while LinkedIn lists 51–200 employees. |
| Founded | LinkedIn and Crunchbase state that MaestroQA was founded in 2013. | ScorebuddyCX says it was founded in 2012. |
| Headquarters | New York City, New York, United States | Dublin, Ireland |
| Integrations | The current Rippit integrations page lists one-click integrations for Intercom and Zendesk. | Listed connectors include Genesys, Intercom, Amazon Connect, Salesforce, HubSpot, NICE CXone, Assembled, LivePerson, Kustomer, Freshdesk, Zendesk, Aircall, Five9, Talkdesk, Dixa and LiveChat. |
| Purpose | The platform ingests and models conversation data, enables AI analysis, and supports QA and coaching workflows. | Scorebuddy Conversation Analytics analyzes customer interactions to show why customers make contact, how they feel, and what teams across the business should know. |
| Rating on Capterra | 5.0 out of 5 from 3 reviews | 4.5 out of 5 from 43 reviews. |
| Rating on G2 | 4.8 out of 5 from 325 reviews | 4.5 out of 5 from 835 reviews. |
| Rating on GetApp | 5.0 out of 5 from 3 reviews | 4.5 out of 5 from 43 reviews. |
| Reporting | Report Builder creates line, bar and donut charts, tables, dashboards and drill-down views with shared filters. | The service includes more than 30 prebuilt reports plus customizable BI dashboards and scheduled report distribution. |
| Scorecards | Scorecard Builder lets teams create customizable evaluation criteria for measuring interaction quality. | Scorecards are fully configurable, with custom criteria, scoring rules and policies. |
| Security | The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA. | Scorebuddy states that it is ISO 27001:2022 certified and SOC 2 Type 2 compliant. |
| What it does | MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions. | ScorebuddyCX is an AI-powered contact-center quality-assurance and customer-experience intelligence platform combining QA, conversation analytics, coaching and learning. |
Plans
MaestroQA
- FreeFree
- FreeFree
- Starter$185 a month
- Starter$185 a month
- Growth$495 a month
- Growth$495 a month
- EnterprisePriced on request
Scorebuddy Conversation Analytics
- Foundation$24 a month
- Accelerate$32 a month
- Elite$41 a month
- AcceleratePriced on request
- AcceleratePriced on request
- ElitePriced on request
- ElitePriced on request
- FoundationPriced on request
- FoundationPriced on request
In their own words
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to help teams understand why people make contact, how they feel, and what the wider business should learn. It describes AI analysis across all interactions and channels, with contact-driver volumes and trends for investigating changes. Sentiment analysis tracks how sentiment evolves alongside customer effort scores and NPS. Teams can define topics using keyword logic and apply them to historical conversations. The product also lists automatic topic detection, intent detection, journey analysis, conversation search, compliance monitoring, and compliance reviews. Its quality tools include AI-assisted scoring, calibration, agent coaching, and coaching workflows. Conversation Analytics is an Elite plan feature, alongside AI voice transcription, Salesforce and Open API integration, SSO, and selectable EU, US, or UK data regions. Scorebuddy lists integrations including Intercom, Genesys, Amazon Connect, Salesforce, HubSpot, Zendesk, and others. Pricing depends on user count and package, with flexible annual contracts; prices are on request. A guided 14-day free trial is available. The product is intended for contact-center CX and operations leaders as well as product managers, marketers, and senior leaders.