Make a Rezzy Guest CRM vs Peppar Restaurant CRM

Make a Rezzy Guest CRM is the guest-management component of Make a Rezzy, a booking platform for independent restaurants. Each booking adds visits, spend, dietary needs, notes, and tags to a guest profile, and the CRM is included in every account without a premium tier or add-on fee. Restaurants can export guest records, including contact details and marketing consent, as a CSV or spreadsheet. One-off email campaigns and automations are available, with up to 1,000 marketing emails included each month. A pre-shift brief can surface regulars, first-time guests, VIPs, allergies, dietary needs, and special requests for a service. Connecting Square can open a check when a booking is seated, mark it complete when paid, and record the spend. The service is available through a computer web app and Android and iOS management apps. A Spektrix integration is designed to link restaurant bookings with theatre customer records, but has not yet been rolled out to operator accounts. A free trial is available. The listed price is $1.25 a month per seated cover, capped at $125/month, with no subscription or setup fee.

Peppar Restaurant CRM collects guest contact details, visit history, and preferences to help restaurants run targeted marketing. It builds guest profiles from opt-in contacts gathered through a restaurant’s branded ordering flow, with consent. Profiles can include order history and feedback, and restaurants can segment guests by visit frequency. SMS and email campaigns can be measured through redemption reports. Availability is plan-dependent: the CRM page places campaigns on Pro, while the pricing page lists Customer Management, Marketing Campaigns, and messaging providers on its Customizable plan. Messaging connections include MSG91 WhatsApp, WATI, Meta WhatsApp Cloud API, MSG91 SMS, AWS SNS, Twilio SMS, and AWS SES email. Configured payment gateways include PayU, Razorpay, Cashfree, PhonePe, and Paytm; ESC/POS printers are supported. Restaurant teams can use Android or web, while guests open a mobile web page by QR code without installing an app. The Starter plan costs ₹599 a month, excluding GST; it is ₹707 a month including GST. A free plan is also listed as a limited-time deal, and a 30-day trial is offered.