ManageEngine DEX Manager Plus vs TeamViewer RMM
ManageEngine DEX Manager Plus
manageengine.comTeamViewer RMM
teamviewer.comSide by side
| Figure | ManageEngine DEX Manager Plus | TeamViewer RMM |
|---|---|---|
| Price from | $41.25/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 10 | 1 |
| Spec score · Digital Experience Monitoring Software | 8.2 (#3) | 7.6 (#14) |
| Spec score · Digital Employee Experience Software | 8.3 (#4) | 7.4 (#12) |
| Automation | No-code workflows can trigger actions such as clearing temporary files or restarting services, and can apply fixes across device groups. | Remote Task Manager and Remote Scripting let technicians manage processes and services and automate repetitive tasks across remote devices. |
| Founded | 1996 | 2005 |
| Intended users | The vendor describes the product as intended for IT operations and support, end user computing, and digital workplace transformation teams. | TeamViewer presents RMM as suitable for in-house IT teams and managed service providers supporting business users and external customers. |
| Monitoring | The product monitors application crashes, hardware resource use, device reliability, responsiveness, and employee sentiment. | Device Monitoring checks items such as disk space and health, CPU and memory usage, status updates, event logs, and online status, and sends instant notifications when checks fail. |
| Purpose | DEX Manager Plus collects endpoint experience data and provides actionable analytics to monitor, manage, and optimize employee digital journeys. | TeamViewer RMM provides remote access, remote control, device management, network visibility, automated responses, and scheduled routine tasks from a centralized platform. |
| Support | ManageEngine offers support requests, technical support by telephone, training and certification, and personalized product demos. | TeamViewer directs customers to its contact and support pages for sales and product support. |
| Trial | The signup page offers a 30-day free trial for unlimited devices. | The US pricing overview lists a 14-day free trial for Device Monitoring and Asset Management. |
Plans
ManageEngine DEX Manager Plus
- Professional Edition — 50 computers (with 1 technician)$49 a month
- Professional Edition — 100 computers (with 1 technician)$99 a month
- Professional Edition — 250 computers (with 1 technician)$214 a month
- Professional Edition — 500 computers (with 1 technician)$369 a month
- Professional Edition — 50 computers (with 1 technician)$495 a year
- Professional Edition — 1000 computers (with 1 technician)$634 a month
- Professional Edition — 100 computers (with 1 technician)$995 a year
- Professional Edition — 250 computers (with 1 technician)$2,145 a year
- Professional Edition — 500 computers (with 1 technician)$3,695 a year
- Professional Edition — 1000 computers (with 1 technician)$6,345 a year
In their own words
ManageEngine DEX Manager Plus
ManageEngine DEX Manager Plus collects endpoint experience data and turns it into analytics for monitoring and improving employees’ digital journeys. Its DEX Score combines performance, sentiment, and stability measures. Monitoring includes application crashes, hardware resource use, device reliability, responsiveness, and employee sentiment. The product groups related alerts into prioritized insights to support troubleshooting and root cause analysis. No-code workflows can clear temporary files, restart services, and apply fixes across device groups. Its action library includes collectors, workflows, scripts, and dashboards, with PowerShell, Batch, and CMD support. Active Directory integration can import domain-linked devices, create organizational-unit groups, and deploy agents using existing credentials. The cloud service uses a browser console and endpoint agents, with an optional distribution server for remote offices; agents are documented for Windows, macOS, and Linux. A 30-day trial covers unlimited devices, although cloud access is subscription-only. Monthly Professional Edition prices range from $49 a month for 50 computers and one technician to $634 a month for 1000 computers and one technician.
TeamViewer RMM
TeamViewer RMM is a centralized platform for remote access, device management, network visibility, automated responses, and scheduled routine tasks. Device Monitoring checks disk space and health, CPU and memory use, event logs, status changes, and online availability, with notifications when checks fail. Remote Task Manager and Remote Scripting let technicians manage processes and services or automate repeated work on remote devices. Asset Management can scan connected and hidden equipment, including computers, mobile devices, printers, routers, switches, UPS devices, and network-attached storage. Technicians can support users through video, chat, screen sharing, and dynamic assistance. Administrators can set backup content and schedules, monitor adherence, and intervene through the management console. The cloud service supports Windows, macOS, Linux, Android, and iOS. Pricing is available on request; a 14-day trial is listed for Device Monitoring and Asset Management. Device-based licenses count each designated managed device and start at five endpoint devices.