ManageEngine DEX Manager Plus
manageengine.com
What it is
ManageEngine DEX Manager Plus collects endpoint experience data and turns it into analytics for monitoring and improving employees’ digital journeys. Its DEX Score combines performance, sentiment, and stability measures. Monitoring includes application crashes, hardware resource use, device reliability, responsiveness, and employee sentiment. The product groups related alerts into prioritized insights to support troubleshooting and root cause analysis. No-code workflows can clear temporary files, restart services, and apply fixes across device groups. Its action library includes collectors, workflows, scripts, and dashboards, with PowerShell, Batch, and CMD support. Active Directory integration can import domain-linked devices, create organizational-unit groups, and deploy agents using existing credentials. The cloud service uses a browser console and endpoint agents, with an optional distribution server for remote offices; agents are documented for Windows, macOS, and Linux. A 30-day trial covers unlimited devices, although cloud access is subscription-only. Monthly Professional Edition prices range from $49 a month for 50 computers and one technician to $634 a month for 1000 computers and one technician.
Spec sheet
- Purpose
- DEX Manager Plus collects endpoint experience data and provides actionable analytics to monitor, manage, and optimize employee digital journeys.Read 29 Sep 2026 · manageengine.com
- Intended users
- The vendor describes the product as intended for IT operations and support, end user computing, and digital workplace transformation teams.Read 29 Sep 2026 · manageengine.com
- Trial
- The signup page offers a 30-day free trial for unlimited devices.Read 29 Sep 2026 · manageengine.com
- Support
- ManageEngine offers support requests, technical support by telephone, training and certification, and personalized product demos.Read 29 Sep 2026 · manageengine.com
- Founded
- 1996Read 28 Sep 2026 · manageengine.com
- Automation
- No-code workflows can trigger actions such as clearing temporary files or restarting services, and can apply fixes across device groups.Read 29 Sep 2026 · manageengine.com
- Cloud architecture
- The cloud service uses a browser-accessible web console, endpoint agents, and an optional distribution server for remote offices.Read 29 Sep 2026 · manageengine.com
- Cloud pricing limitation
- The pricing page states that cloud service is available only on subscription.Read 29 Sep 2026 · manageengine.com
- Directory integration
- Active Directory integration supports importing domain-linked devices, creating groups based on organizational units, and deploying agents with existing credentials.Read 29 Sep 2026 · manageengine.com
- Experience scoring
- Its DEX Score combines performance, sentiment, and stability metrics to quantify employee digital experience.Read 29 Sep 2026 · manageengine.com
- Extensibility
- The action library includes prebuilt collectors, workflows, scripts, and dashboards, with support for PowerShell, Batch, and CMD formats.Read 29 Sep 2026 · manageengine.com
- Issue diagnosis
- It groups related alerts and provides prioritized insights to support troubleshooting and root cause analysis.Read 29 Sep 2026 · manageengine.com
- Monitoring
- The product monitors application crashes, hardware resource use, device reliability, responsiveness, and employee sentiment.Read 29 Sep 2026 · manageengine.com
- Operating systems
- The vendor documents DEX Manager Plus agents for Windows, macOS, and Linux computers.Read 29 Sep 2026 · manageengine.com
- Security consideration
- The terms for AI sensor generation state that prompts may be processed by Zoho’s own language model and third-party AI providers such as OpenAI.Read 29 Sep 2026 · manageengine.com
Plans and prices
Professional Edition — 50 computers (with 1 technician) $49 a month Monthly 50 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 100 computers (with 1 technician) $99 a month Monthly 100 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 250 computers (with 1 technician) $214 a month Monthly 250 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 500 computers (with 1 technician) $369 a month Monthly 500 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 50 computers (with 1 technician) $495 a year Annual 50 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 1000 computers (with 1 technician) $634 a month Monthly 1000 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 100 computers (with 1 technician) $995 a year Annual 100 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 250 computers (with 1 technician) $2,145 a year Annual 250 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 500 computers (with 1 technician) $3,695 a year Annual 500 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Professional Edition — 1000 computers (with 1 technician) $6,345 a year Annual 1000 computers · 1 technician Read 29 Sep 2026 · manageengine.com
Strong points and limits
Strong points
- DEX Score combines performance, sentiment, and stability.
- No-code workflows can apply fixes across device groups.
- Active Directory integration supports device imports and agent deployment.
- 30-day trial covers unlimited devices.
Limits
- Cloud service is available only on subscription.
- The trial is time-limited to 30 days.
- AI sensor prompts may be processed by external AI providers.
Who it suits
The vendor identifies IT operations and support, end user computing, and digital workplace transformation teams as intended users. It may suit teams seeking endpoint experience analytics alongside workflow-based remediation.
Verdict
DEX Manager Plus combines experience measurement, issue triage, and automated actions, with documented agents for three desktop operating systems. The listed monthly plans specify computer and technician counts, while cloud service remains subscription-only.
Where Specifiction places it
- Digital Experience Monitoring Software#3 of 268.2
- Digital Employee Experience (DEX) Management Software#4 of 208.2
- Digital Employee Experience Software#4 of 188.3
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