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Riverbed Aternity

riverbed.com

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Spec score 7.9 #7 of 26 in Digital Experience Monitoring Software

What it is

Riverbed Aternity brings together information from employee devices, applications, and networks to help IT teams find and address disruptions. It draws on actual employee sessions and correlates signals across those sources to identify possible root causes. Aternity Replay reconstructs interactions within SaaS applications, linking browser activity to device and network context without recording screens. The mobile experience offering supports Android, iOS, and ChromeOS, including rugged devices, kiosks, and point-of-sale systems; it includes diagnostics, IT service management integration, and proactive remediation. Riverbed IQ integrations support runbook actions such as retrieving installed software, checking device health events, reviewing Microsoft Teams calls, and running remediation. Aternity is available as SaaS or on premises; SaaS uses Amazon Web Services, with data stored in the customer-selected cloud region. The offering includes endpoint, application, and network monitoring, as well as path visualization and network performance monitoring. Riverbed identifies enterprise environments, including large and complex organizations, as its intended setting. Pricing is on request.

Spec sheet

What it does
Aternity is Riverbed’s digital-experience platform for correlating endpoint, application, network and infrastructure telemetry to improve employee and customer experiences.Read 15 Oct 2026 · riverbed.com
Purpose
Aternity brings employee experience data from devices, applications, and networks together to help IT identify and resolve disruptions.Read 30 Sep 2026 · riverbed.com
Deployment
Riverbed lists Aternity as available in SaaS and on-premises deployments.Read 30 Sep 2026 · support.riverbed.com
Integrations
Riverbed lists integrations including Jira, AWS, Ansible, AppDynamics, Azure, BMC Helix, Datadog, Dynatrace, Freshservice, Google Cloud, Jamf, Microsoft Graph, PagerDuty, ServiceNow, Slack, Splunk, Twilio and Zabbix.Read 15 Oct 2026 · riverbed.com
Security
Riverbed states that Aternity Digital Experience Management is covered by its ISO 27001:2022 certification and that its SOC 3 report summarizes a SOC 2 Type II report.Read 30 Sep 2026 · riverbed.com
Support
Riverbed advertises 24x7 follow-the-sun support for its products.Read 15 Oct 2026 · riverbed.com
Headquarters
Redwood City, California, United StatesRead 28 Sep 2026 · riverbed.com
Founded
2002Read 28 Sep 2026 · riverbed.com
API data export
Riverbed’s privacy sheet says customers can export Aternity cloud data at any time through its RESTful API.Read 15 Oct 2026 · riverbed.com
Application discovery
Aternity automatically discovers applications and scores them using crashes, hangs, errors and load times.Read 15 Oct 2026 · riverbed.com
Automation
Aternity Mobile offers context-rich diagnostics, automated IT service management integration, and proactive remediation.Read 30 Sep 2026 · riverbed.com
Click-to-render monitoring
Click-to-render monitoring records workflow performance in real time across devices, networks and back-end systems.Read 15 Oct 2026 · riverbed.com
Cloud hosting
Aternity SaaS uses Amazon Web Services infrastructure and customer data is stored in the cloud region selected by the customer.Read 30 Sep 2026 · riverbed.com
Company size
Gartner’s vendor profile lists Riverbed as a private company founded in 2002 with 1,001–5,000 employees and a San Francisco head office.Read 15 Oct 2026 · gartner.com
Deployment models
Riverbed documents both Aternity SaaS and Aternity on-premise deployments.Read 15 Oct 2026 · help.aternity.com
Documentation
The Aternity help portal provides separate SaaS and on-premise documentation areas covering use, administration, managed applications, installation and release news.Read 15 Oct 2026 · help.aternity.com
Employee sentiment
Aternity correlates performance measurements with targeted employee sentiment feedback to prioritize issues by productivity impact.Read 15 Oct 2026 · riverbed.com
Founded and headquarters
Vector Capital describes Riverbed as founded in 2002 and headquartered in San Francisco.Read 15 Oct 2026 · vectorcapital.com
Google Play listing
The Aternity Mobile listing shows 100+ downloads and does not display a user rating.Read 15 Oct 2026 · play.google.com
Government compliance
Riverbed announced on May 28, 2026 that its government platform, including Aternity for Government, achieved FedRAMP Class D (High).Read 15 Oct 2026 · riverbed.com
High-frequency analytics
High Frequency Analytics can capture one-second endpoint telemetry on demand through the Unified Agent during investigations.Read 15 Oct 2026 · riverbed.com
Intelligent Service Desk
The Intelligent Service Desk provides AI-assisted triage and governed remediation automation for service-desk incidents.Read 15 Oct 2026 · riverbed.com
Intended customers
Riverbed describes Aternity as serving enterprise environments, including large and complex organizations.Read 30 Sep 2026 · riverbed.com
Legal maker name
Riverbed’s current legal footer identifies the maker as Riverbed Technology LLC.Read 15 Oct 2026 · riverbed.com
Limit: learning curve
TrustRadius reviewers say setup requires substantial training and dedicated resources, while G2 reviewers describe the product as deep and requiring fine-tuning.Read 15 Oct 2026 · trustradius.com
Limit: price
G2 reviewers describe enterprise-wide real-time use and large-organization licensing as expensive.Read 15 Oct 2026 · g2.com
Limit: resource use
TrustRadius and G2 reviewers report high CPU use or say endpoint CPU usage should be reduced, sometimes making the experience sluggish.Read 15 Oct 2026 · trustradius.com
Limit: usability and templates
Reviewers mention awkward navigation, delayed report responses, limited built-in templates and a desire for more intuitive AI-assisted navigation.Read 15 Oct 2026 · g2.com
Mobile
Aternity Mobile Experience supports Android, iOS, and ChromeOS devices, including rugged devices, kiosks, and point-of-sale systems.Read 30 Sep 2026 · riverbed.com
Mobile app monitoring
The mobile product reports corporate-app usage, crashes, traffic, start and stop times, and accessed domains.Read 15 Oct 2026 · play.google.com
Mobile documentation
Riverbed publishes Aternity Mobile admin, Intune, AirWatch, Azure AD SSO, MobileIron, SOTI, Jamf, Knox, Zebra, security, feature-matrix and Business Location API guides.Read 15 Oct 2026 · support.riverbed.com
Mobile metrics
Aternity Mobile collects more than 150 device, application and network performance metrics on supervised Android and iOS devices.Read 15 Oct 2026 · play.google.com
Mobile threat defense
Aternity Mobile analyzes app traffic for malware and phishing indicators but explicitly does not replace the broader device-management and security functions of an MDM.Read 15 Oct 2026 · play.google.com
Owner
Vector Capital lists Riverbed as an active private-company buyout investment.Read 15 Oct 2026 · vectorcapital.com
Praise: monitoring and reporting
G2 reviewers praise proactive SaaS and desktop monitoring, actionable dashboards, reporting and easy deployment.Read 15 Oct 2026 · g2.com
Praise: visibility
TrustRadius reviewers repeatedly praise the holistic system-performance view, reduced downtime and useful server stability index.Read 15 Oct 2026 · trustradius.com
Pricing
The product page directs interested organizations to request a demo and does not state a price.Read 30 Sep 2026 · riverbed.com
Pricing model
Aternity pricing is quote-based and varies with telemetry scope, remediation, tracing, retention, dashboards and support requirements.Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk
Privacy certification
Riverbed states that Aternity Digital Experience Management is included in its ISO/IEC 27701:2019 certified information-and-privacy management system.Read 15 Oct 2026 · riverbed.com
Public API
Aternity integrations authenticate against an OData endpoint and expose device-inventory data for automation connectors.Read 15 Oct 2026 · help.cloud.riverbed.com
Rating on G2
4.5 out of 5 from 12 reviewsRead 15 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.5 out of 5 from 43 reviewsRead 15 Oct 2026 · gartner.com
Rating on TrustRadius
8.5 out of 10 from 19 reviewsRead 15 Oct 2026 · trustradius.com
Real user experience
Aternity uses data from real employee sessions rather than synthetic assumptions.Read 30 Sep 2026 · riverbed.com
Real-user telemetry
The platform uses real employee-session data rather than synthetic assumptions and correlates device, application and network signals.Read 15 Oct 2026 · riverbed.com
Replay
Aternity Replay reconstructs browser interactions with device and network context so support teams can investigate without reproducing the problem.Read 15 Oct 2026 · riverbed.com
Riverbed IQ integration
The Aternity-IQ integration exposes runbook subflows for installed software, remediation actions, service-desk alerts, software changes, sentiment surveys and remediation.Read 15 Oct 2026 · help.cloud.riverbed.com
Root cause
The platform correlates device, application, and network signals to reveal root causes.Read 30 Sep 2026 · riverbed.com
Security certification
Riverbed states that Aternity Digital Experience Management is covered by its ISO/IEC 27001:2022 certification.Read 15 Oct 2026 · riverbed.com
SOC reports
Riverbed publishes a SOC 3 report for Aternity and says the detailed SOC 2 Type II report is available from an account executive.Read 15 Oct 2026 · riverbed.com
Supported platforms
Aternity’s unified experience view covers Windows, macOS, Android, iOS and Chromebook endpoints.Read 15 Oct 2026 · play.google.com

Plans and prices

Aternity Digital Experience Management Priced on request device inventory, performance and health · automated remediation · application discovery · user-experience score · end-to-end tracing · data retention · custom dashboards · technical-support level Read 15 Oct 2026 · assets.applytosupply.digitalmarketplace.service.gov.uk

Every Riverbed Aternity plan and price →

Strong points and limits

Strong points

  • Correlates device, application, and network signals.
  • Replay works without screen recording.
  • Available as SaaS or on premises.
  • Mobile support includes rugged devices and kiosks.
  • 24/7 technical support is listed.

Limits

  • Pricing is available only on request.
  • SaaS stores customer data in the cloud.
  • No ChromeOS appears in the supported operating systems list.

Who it suits

Aternity is aimed at large and complex enterprise environments that need to monitor employee experience across devices, applications, and networks. Its mobile support also covers organizations using rugged devices, kiosks, or point-of-sale systems.

Verdict

Aternity combines experience monitoring with root-cause analysis, SaaS interaction replay, and mobile diagnostics. Organizations should weigh its enterprise focus and request-based pricing alongside its deployment options and supported devices.

Where Specifiction places it

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