ControlUp ONE

Overview

ControlUp ONE is a cloud platform for monitoring and managing endpoints, applications, and virtual desktops, with automation and compliance tools. It is best suited to IT teams responsible for large, mixed digital-workspace environments. Its breadth is the draw; custom pricing and a restricted trial make it harder to assess before committing.

Application and network monitoring complement endpoint visibility, while automated remediation gives teams ways to act on issues rather than only observe them. ControlUp reports more than 2,000 customers worldwide, over 6 million seats under management, and 400 teammates. For a wider category comparison, see our Digital Experience Monitoring Software list.

Key features

Endpoint and virtual desktop operations

ControlUp for Desktops monitors physical endpoints and Cloud PCs and uses automation to detect and resolve endpoint issues. ControlUp for VDI covers Citrix, Omnissa, Azure Virtual Desktop, and Parallels. That combination suits teams responsible for both employee devices and virtual desktop estates; organizations focused on just one narrow environment may not need such a broad platform.

Automation and compliance

Remediation actions, scripts, automated optimization, and a low-code workflow builder give IT teams several routes from monitoring to response. ControlUp for Compliance scans for vulnerabilities, non-compliant devices, and weak configurations, and can automate fixes. These capabilities are most useful where operations and compliance work overlap, though teams should assess whether the bundled scope matches their needs.

Integrations and security

Documented integrations include Microsoft services, Citrix, Omnissa Horizon, and ServiceNow. ControlUp’s Trust Center lists ISO/IEC 27001, 27017, 27018, and 27701 certifications, along with SOC 2 Type 2 and SOC 3 materials. Support resources include a support center, Knowledge Center, Academy, and community resources.

Pricing

ControlUp ONE uses a unified platform license with custom pricing; contact sales for a quote. There is no free plan. The 21-day trial can help teams evaluate the platform, but limited feature access, usage quotas, and other restrictions constrain how completely it can be assessed. If access ends without a license, trial data is permanently deleted within 30 days, so teams should plan any evaluation work accordingly.

Platforms

Deployment is cloud-based. The platform lists Android, iOS, Linux, macOS, self-hosted, web, and Windows support. Supported operating systems include Windows 10 version 1607 or later (x64), Windows 11, Windows Server 2016 or later, macOS Monterey, Ventura, Sonoma, and Sequoia, Linux and thin clients, and ChromeOS. The broad platform coverage favors mixed estates, but teams should verify that their specific device versions fall within these supported ranges.

Who it's for

ControlUp ONE fits IT teams managing digital workspaces and endpoint operations across physical devices, Cloud PCs, and VDI. Its combination of application and network monitoring, remediation, and compliance scans is relevant when those responsibilities sit together. A team seeking a single-purpose monitor or a self-service low-cost option should compare narrower or more transparent alternatives.

Pros and cons

Pros

Broad operational coverage: Endpoint, VDI, application, and network monitoring bring multiple workspace concerns into one platform.

Action as well as visibility: Scripts, remediation actions, automated optimization, and workflows can help teams respond to detected issues.

Compliance checks: Scans for vulnerabilities, non-compliant devices, and weak configurations add a security-oriented operational use.

Wide system support: Listed support spans major desktop systems, ChromeOS, Linux/thin clients, mobile platforms, and web.

Cons

Custom pricing: Teams cannot compare a published ControlUp ONE price against their budget without contacting sales.

Constrained evaluation: The 21-day trial has feature and usage limits, and unlicensed trial data is deleted within 30 days after access ends.

Alternatives

TeamViewer RMM is worth considering for teams seeking paid monitoring and asset management with a device-based license starting from five endpoint devices.

Zscaler Private Access is a paid private-access option; its Essentials Platform is limited to private access for 5% of users.

ManageEngine DEX Manager Plus may suit teams seeking a lower-entry published price: its Professional Edition starts at $49 a month, billed monthly, for 50 computers and one technician.

Nexthink Adopt is another paid alternative for teams evaluating digital adoption tooling.

Riverbed Aternity is an enterprise digital experience management alternative.

UXM offers a 90-day free trial for teams wanting a longer initial evaluation.

Almaden Collective IQ provides Essential and Business editions for teams comparing another experience-monitoring platform.

Exoprise offers paid credits at $100 a month, with discounts available for prepaid annual plans and volume purchases.

Verdict

Choose ControlUp ONE if your IT team needs one platform to monitor endpoints and virtual desktops while automating remediation and compliance work. Its strongest case is the breadth across workspace operations; its main drawback is that custom pricing and a restricted, short trial make cost and fit harder to judge upfront. Teams that need a focused tool or clearer entry pricing should compare alternatives first.