ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management
ManageEngine ServiceDesk Plus
manageengine.com
Matrix42 Enterprise Service Management
matrix42.comSide by side
| Figure | ManageEngine ServiceDesk Plus | Matrix42 Enterprise Service Management |
|---|---|---|
| Price from | $10/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 0 |
| Spec score · Enterprise IT Management Software | 9.0 (#4) | 6.0 (#25) |
| Spec score · Enterprise Service Management Software | 8.9 (#4) | 5.9 (#26) |
| Spec score · IT Knowledge Base Software | 8.8 (#11) | 5.8 (#60) |
| Spec score · IT Change Management Software | 8.9 (#8) | 5.9 (#40) |
| Spec score · Configuration Management Database | 8.8 (#6) | 5.8 (#30) |
| Spec score · CMDB Software | 8.8 (#8) | 5.8 (#36) |
| Spec score · IT Problem Management Software | 9.0 (#8) | 6.0 (#36) |
| Spec score · IT Service Catalog Software | 8.9 (#5) | 5.9 (#21) |
| Spec score · IT Service Management - Midmarket Software | 9.0 (#6) | 6.0 (#20) |
| Spec score · IT Ticketing Systems | 9.0 (#8) | 6.0 (#25) |
| Spec score · Self Service Software | 8.8 (#8) | 5.8 (#24) |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
Matrix42 Enterprise Service Management
No plans published.
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management has no write-up on Specifiction yet; its figures are above.