ManageEngine ServiceDesk Plus vs Veloptra
ManageEngine ServiceDesk Plus
manageengine.com
Veloptra
veloptra.comSide by side
| Figure | ManageEngine ServiceDesk Plus | Veloptra |
|---|---|---|
| Price from | $10/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 3 |
| Spec score · IT Release Management Software | 8.9 (#5) | 7.1 (#25) |
| Integrations | Native integrations include Endpoint Central, Patch Manager Plus, Remote Access Plus, Vulnerability Manager Plus, Microsoft Intune, Configuration Manager, Microsoft 365, Active Directory, Entra ID, Zoho Assist, EventLog Analyzer and Log360. | The homepage lists Salesforce, GitHub, GitLab, Azure DevOps, Bitbucket, Jira, Slack, Anthropic, OpenAI, and Google as toolchain integrations. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
Veloptra
Veloptra is a web platform combining Salesforce DevOps, metadata intelligence, and org observability. Engineering teams can model release paths and move git-backed user stories through validation, approval, and deployment with traceability. A promotion can be reverted to the target org’s pre-deploy state using git history, with check-only verification. The platform finds metadata in connected orgs, tracks it over time, and compares it across orgs and Git branches. AI Engineering can convert a user story into Salesforce metadata, then pauses for approval before building and deploying. Customers choose the provider and key for AI features; named providers include Anthropic, OpenAI, and Google. Listed integrations also include Salesforce, GitHub, GitLab, Azure DevOps, Bitbucket, Jira, and Slack. Veloptra describes TLS 1.3 encryption in transit, AES-256 encryption at rest for API keys and OAuth tokens, tenant-level isolation, role-based access, and immutable audit trails. Monitoring retains raw events for 90 days and keeps rollups indefinitely. Starter is free; Team and Enterprise pricing is custom per tenant. Users are responsible for maintaining their own backups.