ManageEngine ServiceDesk Plus vs WhatsUp Gold
ManageEngine ServiceDesk Plus
manageengine.com
WhatsUp Gold
progress.comSide by side
| Figure | ManageEngine ServiceDesk Plus | WhatsUp Gold |
|---|---|---|
| Price from | $10/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 1 |
| Spec score · Enterprise IT Management Software | 9.0 (#4) | 7.5 (#18) |
| System requirements | The published MSP requirements list Windows Server 2019/2022/2025, Debian 11–13, RHEL 8 or later, Ubuntu 14 or later and CentOS; a baseline under 100 daily requests is 500GB SSD, 16GB RAM and four to eight CPU cores. | WhatsUp Gold requires Microsoft SQL Server and a Windows Server platform; Log Management requires a separately installed Elasticsearch instance. |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.
WhatsUp Gold
WhatsUp Gold has no write-up on Specifiction yet; its figures are above.