ManyContacts vs Spoki
ManyContacts
manycontacts.com
Spoki
spoki.comSide by side
| Figure | ManyContacts | Spoki |
|---|---|---|
| Price from | €49/mo | €39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 4 |
| Spec score · WhatsApp Marketing Software | 8.2 (#18) | 8.9 (#10) |
| AI | AI agents can qualify, respond to, and route conversations, with rules controlling automation and handoff to people. | Spoki says its AI analyzes intent, urgency, and sentiment and can decide whether to respond, escalate, or wait. |
| API | The plan includes an API and webhooks for advanced integrations. | Spoki's support documentation says users can request an API key from the platform's Integrations menu. |
| Automation | A visual no-code editor supports messages, reminders, assignments, tags, notes, conditions, waits, and branches. | The platform can automate customer support, marketing, sales, and lead qualification with AI agents. |
| Channels | The inbox supports WhatsApp Business, the WhatsApp API, Instagram, Messenger, and email, with a web widget for capturing site conversations. | Spoki describes its platform as connecting customers through WhatsApp, voice, SMS, and email. |
| Headquarters | Madrid, Spain | San Vito dei Normanni, Italy |
| Integrations | The site lists native integrations including HubSpot, Pipedrive, Holded, Odoo, Aircall, and Zadarma, plus Zapier, Pabbly Connect, and Make. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Product | ManyContacts puts a company’s WhatsApp conversations in one inbox for its team and AI agents. | Spoki is a Customer Engagement Management platform that brings marketing, sales, and support into a shared conversation thread. |
| Security | The privacy policy says account passwords are encrypted and its credit-card processing vendor uses 128-bit SSL technology. | Spoki's privacy policy states that personal data is encrypted in transit using TLS/SSL and at rest using AES-256 or equivalent. |
| Support | The site lists support by email at [email protected] and offers personalized consulting and platform setup. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
Plans
In their own words
ManyContacts
ManyContacts has no write-up on Specifiction yet; its figures are above.
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.