Marker.io vs Usersnap
Marker.io
marker.ioUsersnap
usersnap.comSide by side
| Figure | Marker.io | Usersnap |
|---|---|---|
| Price from | $39/mo | €49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 5 | 5 |
| Spec score · Screenshot Annotation Software | 8.2 (#23) | 8.6 (#4) |
| Spec score · Issue Tracking Software | 7.9 (#23) | 7.9 (#24) |
| Spec score · Bug Tracking Software | 7.8 (#16) | 7.9 (#15) |
| Spec score · Markup Software | 7.9 (#18) | 7.9 (#20) |
| Free plan | No | No |
| Integrations | The site lists integrations including Jira, Linear, Trello, GitHub, ClickUp, Asana, GitLab, Notion, and Monday.com. | Usersnap lists channel and workflow integrations including Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. |
| Product | Marker.io collects website feedback, bug reports, UAT reports, and annotations with screenshots and technical metadata. | Usersnap describes itself as a product evidence platform that centralizes customer signals and helps teams turn them into product decisions. |
| Security | Marker.io states it is GDPR compliant and SOC 2 Type II, and says it hosts data in AWS’s Ireland region. | Usersnap says its platform is hosted in European AWS data centers, including EU-central-1 in Frankfurt, and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. |
Plans
Marker.io
- Starter$39 a month
- Team$149 a month
- Agency$99 a month
- Agency Plan$99 a month
- BusinessPriced on request
Usersnap
- Starter€49 a month
- Growth€129 a month
- Professional€219 a month
- Premium€459 a month
- EnterprisePriced on request
In their own words
Usersnap
Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.