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SPECIFICTION
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Usersnap

usersnap.com

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Spec score 8.6 #4 of 76 in Screenshot Annotation Software

What it is

Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.

Spec sheet

Product
Usersnap describes itself as a product evidence platform that centralizes customer signals and helps teams turn them into product decisions.Read 10 Oct 2026 · usersnap.com
Free plan
NoRead 20 Sep 2026 · usersnap.com
Integrations
Usersnap lists channel and workflow integrations including Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk.Read 10 Oct 2026 · usersnap.com
Security
Usersnap says its platform is hosted in European AWS data centers, including EU-central-1 in Frankfurt, and names SOC 1, SOC 2, and ISO 27001 certifications for those centers.Read 10 Oct 2026 · usersnap.com
Headquarters
Linz, AustriaRead 28 Sep 2026 · usersnap.com
AI analysis
Its AI features summarize feedback, identify urgent issues and frequently requested topics, and generate suggested replies.Read 10 Oct 2026 · usersnap.com
Browser extension
The browser extension captures screenshots and submits feedback without requiring a widget on the target site, and supports Chrome and Firefox.Read 10 Oct 2026 · help.usersnap.com
Cloud hosting
Usersnap states that its feedback platform and dashboard are cloud-based and cannot be installed on a customer's own servers.Read 10 Oct 2026 · help.usersnap.com
Company and headquarters
Usersnap GmbH says it is headquartered in Linz, Austria, and also operates an office in Vienna.Read 10 Oct 2026 · usersnap.com
Enterprise security
Enterprise plans include security and compliance support, SSO and SAML, a 99.9% uptime SLA, dedicated partnership, and procurement support.Read 10 Oct 2026 · usersnap.com
Feedback capture
Users can annotate screenshots and record screen video with audio to communicate issues visually.Read 10 Oct 2026 · usersnap.com
Mobile SDK limits
The iOS and Android SDKs support feedback forms and surveys, but screen capture and annotation are not supported; the SDK page identifies the feature as gated.Read 10 Oct 2026 · help.usersnap.com
Support and setup
Usersnap says a single code snippet connects the service to a stack, and its Enterprise plan includes hands-on onboarding and a named partner.Read 10 Oct 2026 · usersnap.com
Surveys
Usersnap supports CSAT, NPS, polls, and thumbs up/down surveys with conditional questions and targeted feedback collection.Read 10 Oct 2026 · usersnap.com
Two-way sync
Two-way integrations sync feedback ticket status changes and are available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear.Read 10 Oct 2026 · usersnap.com

Plans and prices

Starter €49 a month €49 /month 2 seats · 2 projects · 2 announcements Read 10 Oct 2026 · usersnap.com
Growth €129 a month €129 /month Unlimited seats · 10 projects · 10 announcements · 20 channel sources Read 10 Oct 2026 · usersnap.com
Professional €219 a month €219 /month Unlimited seats · 20 projects · 20 announcements · 40 channel sources · 200 analytics processing Read 10 Oct 2026 · usersnap.com
Premium €459 a month €459 /month Unlimited seats · 50 projects · 50 announcements · 100 channel sources · 300 analytics processing Read 10 Oct 2026 · usersnap.com
Enterprise Priced on request Custom Custom projects · custom channels · custom analytics credits Read 10 Oct 2026 · usersnap.com

Every Usersnap plan and price →

Strong points and limits

Strong points

  • Screenshot annotation and video capture
  • CSAT, NPS, poll, and thumbs surveys
  • AI feedback summaries and reply suggestions
  • Many workflow integrations
  • Chrome and Firefox capture extension

Limits

  • No free plan
  • Cloud-only deployment
  • Mobile SDKs lack screen capture and annotation
  • Starter has two seats and two projects

Who it suits

It suits product and customer teams collecting visual feedback, survey responses, and issue evidence across web and mobile channels.

Verdict

Usersnap combines visual evidence, surveys, AI analysis, and workflow integrations for product-feedback programs. Mobile SDK limitations and cloud-only hosting matter when planning implementation.

Where Specifiction places it

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