Markup Hero vs Usersnap

Markup Hero creates annotated markups from screenshots, uploaded or pasted images and PDFs, blank canvases, or captures made with its Chrome extension. It runs on Mac, Windows, and Chrome, with scrolling capture, annotation tools, OCR, and cloud sharing. Markups can be exported as JPG, PNG, or PDF. The free Hero plan includes all product features, up to 25 markups, and 24 hours of editing for each free-plan markup. An account is required after five markups; the stated reasons are linking files to users and providing customer support. Super Hero offers unlimited markups, editing, and saving. Premium Monthly is $5 a month, while Premium Annual is $3 a month billed annually; those listings include unlimited markups and permanent editing history. Super Hero Monthly is $5 a month, and Super Hero Annual is $3 a month billed annually. Team and lifetime plans are also listed, with no prices specified.

Usersnap is a product evidence platform that gathers customer signals for product decisions. Users can annotate screenshots and record screen video with audio to explain issues. Feedback collection includes CSAT, NPS, polls, and thumbs-up/down surveys, with conditional questions and targeted audiences. AI tools summarize feedback, identify urgent issues and frequently requested topics, and suggest replies. Integrations include Zoom, Gong, Intercom, ServiceNow, Jira, Asana, Linear, Azure DevOps, and Zendesk. Two-way status synchronization is available for Jira, Jira Product Discovery, Azure DevOps, Asana, and Linear. A Chrome and Firefox extension captures screenshots without a widget on the target site. iOS and Android SDKs support forms and surveys, but not screen capture or annotation. The cloud service runs in European AWS data centers and names SOC 1, SOC 2, and ISO 27001 certifications for those centers. Plans start at $49 a month, billed €49 /month.