Matrix42 Enterprise Service Management vs SysAid
Matrix42 Enterprise Service Management
matrix42.com
SysAid
sysaid.comSide by side
| Figure | Matrix42 Enterprise Service Management | SysAid |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Enterprise IT Management Software | 6.0 (#25) | 8.6 (#10) |
| Spec score · Enterprise Service Management Software | 5.9 (#26) | 8.7 (#5) |
| Spec score · IT Service Management - Midmarket Software | 6.0 (#20) | 8.7 (#8) |
| Spec score · IT Service Catalog Software | 5.9 (#21) | 8.6 (#7) |
| Spec score · CMDB Software | 5.8 (#36) | 8.5 (#12) |
| Spec score · IT Problem Management Software | 6.0 (#36) | 8.7 (#10) |
| Spec score · Self Service Software | 5.8 (#24) | 8.6 (#12) |
| Spec score · IT Change Management Software | 5.9 (#40) | 8.6 (#12) |
| Spec score · Configuration Management Database | 5.8 (#30) | 8.6 (#10) |
| Spec score · IT Ticketing Systems | 6.0 (#25) | 8.7 (#11) |
| Spec score · IT Knowledge Base Software | 5.8 (#60) | 8.6 (#19) |
| Founded | 1992 | 2002 |
| Headquarters | Frankfurt am Main, Germany | Airport City, Israel |
Plans
Matrix42 Enterprise Service Management
No plans published.
In their own words
Matrix42 Enterprise Service Management
Matrix42 Enterprise Service Management has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.