MaxContact Auto QA vs Microsoft Dynamics 365 Sales
MaxContact Auto QA
maxcontact.comMicrosoft Dynamics 365 Sales
microsoft.comSide by side
| Figure | MaxContact Auto QA | Microsoft Dynamics 365 Sales |
|---|---|---|
| Price from | £80/mo | $4/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 11 |
| Spec score · Customer Service QA Software | 8.9 (#3) | 8.7 (#4) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.8 (#5) | 8.7 (#6) |
| Spec score · Call Center Software | 8.4 (#35) | 8.3 (#41) |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | 1975 |
| Headquarters | Manchester, United Kingdom | Redmond, Washington, USA |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Security | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.