MaxContact Auto QA vs Verint Open CCaaS
MaxContact Auto QA
maxcontact.comVerint Open CCaaS
verint.comSide by side
| Figure | MaxContact Auto QA | Verint Open CCaaS |
|---|---|---|
| Price from | £80/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Contact Center as a Service - Enterprise Software | 8.8 (#5) | 7.2 (#20) |
| Company | The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA. | Verint Systems Inc. lists its worldwide headquarters in Melville, New York. |
| Company scale | The company’s about page reports more than 70 employees, over 130 customers and 97% customer satisfaction. | Verint says it serves approximately 10,000 organizations in more than 175 countries. |
| Headquarters | Manchester, United Kingdom | Melville, New York, United States |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Verint describes integrations for telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses, supported by pre-built adapters. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels. |
| Security | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. | Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud. |
| Support | MaxContact describes UK-centric support as one of its company values. | Verint Connect provides customers and partners with a knowledgebase, support ticketing, product documentation and training resources. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.
Verint Open CCaaS
Verint Open CCaaS has no write-up on Specifiction yet; its figures are above.