Verint Open CCaaS

Spec sheet

Purpose

Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels.Read 4 Oct 2026 · verint.com

Intended users

Verint describes its Open CCaaS capabilities for contact-center operations that want blended digital and voice agents and can adopt CX automation at their own pace.Read 4 Oct 2026 · verint.com

Integrations

Verint describes integrations for telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses, supported by pre-built adapters.Read 4 Oct 2026 · verint.com

Security

Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud.Read 4 Oct 2026 · verint.com

Support

Verint Connect provides customers and partners with a knowledgebase, support ticketing, product documentation and training resources.Read 4 Oct 2026 · verint.com

Headquarters

Melville, New York, United StatesRead 28 Sep 2026 · verint.com

Company

Verint Systems Inc. lists its worldwide headquarters in Melville, New York.Read 4 Oct 2026 · verint.com

AI tasks

Verint says its specialized AI-powered bots can perform tasks including containment, forecasting, compliance, agent coaching, and interaction wrap-up.Read 4 Oct 2026 · verint.com

Company scale

Verint says it serves approximately 10,000 organizations in more than 175 countries.Read 4 Oct 2026 · verint.com

Connectors

Verint Integration Studio lists more than 500 application connectors across 300 vendors, including Salesforce, Microsoft, Workday and ServiceNow.Read 4 Oct 2026 · verint.com

Data and AI

The platform places the Verint Engagement Data Hub and Verint Da Vinci AI at its core to unify engagement data and power AI capabilities.Read 4 Oct 2026 · verint.com

Ecosystem

The Open CCaaS ecosystem supports connections to telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses.Read 4 Oct 2026 · verint.com

Essentials capabilities

Open CCaaS Essentials includes AI self-service, contextual AI routing, a unified voice and digital workforce, chat, email, SMS and messaging, embedded knowledge management, and engagement data and insights.Read 4 Oct 2026 · verint.com

Integration tools

Integration Studio provides a visual low-code environment for building integrations and tools to deploy, monitor and manage them.Read 4 Oct 2026 · verint.com

Modular deployment

Verint describes a modular approach that lets organizations deploy selected platform components first and expand over time while retaining existing cloud or on-premises systems.Read 4 Oct 2026 · verint.com

Open CCaaS Essentials

Essentials includes AI-powered self-service, contextual routing, a unified workforce for digital and voice, chat, email, SMS and messaging, bring-your-own telephony, embedded knowledge management, and engagement data and insights.Read 4 Oct 2026 · verint.com

Pricing availability

The Open CCaaS pages direct visitors to contact sales or request a demo and do not display a price.Read 4 Oct 2026 · verint.com

Security and compliance

Verint’s Trust Center lists ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP, and TX-RAMP among its compliance resources.Read 4 Oct 2026 · trust.verint.com

Telephony

Customers can bring their own telephony, retain existing ACD systems, and connect multiple ACDs across an organization.Read 4 Oct 2026 · verint.com

Training

Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes.Read 4 Oct 2026 · verint.com

Trust resources

Verint's Trust Center lists compliance materials covering ISO 27001:2022, SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5, StateRAMP and TX-RAMP.Read 4 Oct 2026 · trust.verint.com

Plans and prices

Every Verint Open CCaaS plan and price →

Where Specifiction places it

• Contact Center as a Service - Enterprise Software#20 of 267.2
• Omnichannel Contact Center Software#29 of 367.2