Skip to content
SPECIFICTION
Get listed

Contact Center as a Service - Enterprise Software

Alternatives to Verint Open CCaaS

The tools Specifiction weighs against Verint Open CCaaS, from its list of contact center as a service - enterprise software, each with its plans, platforms and spec score.

  1. 01 Agentforce Contact Center

    It suits teams that need contact-center tools across web and mobile, alongside workforce management.

    From $50/mo Free trial Web · iOS · Android · API
    9.3 Visit Specs
  2. 02 Amazon Connect

    It suits enterprises managing customer interactions across channels, including those that need a mix of automated resolution and human-agent support.

    Free trial Web · iOS · Android · API
    9.2 Visit Specs
  3. 03 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.1 Visit Specs
  4. 04 Luware Nimbus

    Nimbus suits helpdesks, branch offices, receptions, and contact centers that use Microsoft Teams.

    From $85/mo Free trial Web · Windows · iOS · Android
    8.9 Visit Specs
  5. 05 MaxContact Auto QA

    It suits contact centre teams seeking automated quality monitoring, compliance checks, and coaching signals across calls, chats, and email.

    From £80/mo Free trial Web · Windows · API · Browser extension
    8.8 Visit Specs
  6. 06 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  7. 07 Avaya Experience Platform

    It is aimed at large, complex enterprise contact centers, including deployments with thousands of agents.

    From $48/mo Web · API · Self-hosted
    8.6 Visit Specs
  8. 08 GoTo Contact Center

    It suits contact center teams handling inbound and outbound calls alongside digital channels.

    From $29.95/mo Web · Windows · macOS · iOS
    8.6 Visit Specs
  9. 09 Google Contact Center AI Platform

    It suits organizations routing voice and digital support interactions that need CRM connections, embedded app experiences, or AI-assisted contact-center capabilities.

    Free trial Web · iOS · Android · API
    8.3 Visit Specs
  10. 10 Twilio Flex
    From $1/mo Free trial Web · API · Self-hosted
    8.2 Visit Specs
  11. 11 Odigo

    Odigo Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users.

    From €40/mo Free trial Web · iOS · Android · API
    8.1 Visit Specs
  12. 12 UJET
    From $65/mo Free trial Web · iOS · Android · API
    7.9 Visit Specs
  13. 13 Alvaria Cloud

    It suits enterprise contact centers that need multiple communication channels, workforce tools, and reporting.

    Web · API
    7.8 Visit Specs
  14. 14 Bright Pattern Contact Center
    Web · Windows · macOS · API
    7.8 Visit Specs
  15. 15 Softdial Contact Center
    Free trial Web · API · Self-hosted
    7.8 Visit Specs
  16. 16 Convoso
    Web
    7.6 Visit Specs
  17. 17 Zoom Contact Center

    Zoom Contact Center suits teams managing customer interactions across voice and digital channels.

    From $69/mo Web · Windows · macOS · iOS
    7.6 Visit Specs
  18. 18 Sprinklr Service
    Web · API
    7.5 Visit Specs
  19. 19 VCC Live
    From $50/mo Web · Windows · Android · API
    7.4 Visit Specs
  20. 20 Puzzel AI
    Web
    6.9 Visit Specs
  21. 21 Talkdesk CX Cloud

    It suits contact-center teams needing voice and digital channels, workforce tools, analytics and helpdesk integrations.

    From $85/mo Web
    6.7 Visit Specs
  22. 22 NICE CXone
    From $0.25/mo Web
    6.5 Visit Specs
  23. 23 Dialpad AI Contact Center
    Web · Windows · macOS · iOS
    6.4 Visit Specs
  24. 24 Five9 Intelligent CX Platform
    Web
    5.9 Visit Specs
  25. 25 Mitel MiContact Center
    5.4 Visit Specs

Verint Open CCaaS, head to head