Twilio Flex vs Verint Open CCaaS
Twilio Flex
twilio.comVerint Open CCaaS
verint.comSide by side
| Figure | Twilio Flex | Verint Open CCaaS |
|---|---|---|
| Price from | $1/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Contact Center as a Service - Enterprise Software | 8.2 (#10) | 7.2 (#20) |
| Spec score · Omnichannel Contact Center Software | 8.2 (#14) | 7.2 (#29) |
| Headquarters | San Francisco, CA | Melville, New York, United States |
| Security | Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits. | Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud. |
| Support | Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization. | Verint Connect provides customers and partners with a knowledgebase, support ticketing, product documentation and training resources. |
Plans
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.
Verint Open CCaaS
Verint Open CCaaS has no write-up on Specifiction yet; its figures are above.