MaestroQA From $185/mo · Free plan 9.1 Visit Bright Pattern Contact Center
brightpattern.com
Spec sheet
- Product
- Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels.Read 9 Oct 2026 · brightpattern.com
- Deployment
- The vendor provides hosting partner documentation for on-premises and private-cloud customers, which requires sign-in to view.Read 9 Oct 2026 · help.brightpattern.com
- Free plan
- NoRead 23 Sep 2026 · brightpattern.com
- Integrations
- Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow.Read 9 Oct 2026 · brightpattern.com
- Support
- Bright Pattern lists support phone numbers and a support email address on its contact page.Read 9 Oct 2026 · brightpattern.com
- Headquarters
- San Bruno and Pleasanton, California, United StatesRead 28 Sep 2026 · brightpattern.com
- Founded
- 2010Read 28 Sep 2026 · brightpattern.com
- AI
- Bright Pattern describes AI features including bots, agent assistance, speech and text analytics, and sentiment analysis.Read 9 Oct 2026 · brightpattern.com
- APIs
- The platform supports third-party integrations through plug-and-play APIs.Read 9 Oct 2026 · brightpattern.com
- Channels
- Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps.Read 9 Oct 2026 · brightpattern.com
- Outbound dialer
- YesRead 23 Sep 2026 · brightpattern.com
- Quality management
- Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels.Read 9 Oct 2026 · brightpattern.com
- Recording limits
- The pricing page says voice recording is included for 90 days and screen recording for 30 days in the base package, with an option to extend recording.Read 9 Oct 2026 · brightpattern.com
- Routing and dialing
- The platform offers intelligent routing, queue management, IVR, ACD, and predictive dialing for inbound and outbound interactions.Read 9 Oct 2026 · brightpattern.com
- Security and compliance
- Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls.Read 9 Oct 2026 · brightpattern.com
- Who it serves
- Bright Pattern says its cloud contact center supports businesses of any size, from small businesses to large enterprises.Read 9 Oct 2026 · brightpattern.com
Plans and prices
Bright Pattern Mobile Priced on request Inbound voice (IVR, ACD) · Outbound voice (manual only) · SMS/MMS · Web chat · Social messengers Read 9 Oct 2026 · brightpattern.com
Call Center Standard Priced on request Inbound voice (IVR, ACD) · Outbound voice (5 dialing modes) · Native recording Read 9 Oct 2026 · brightpattern.com
Digital CX Priced on request SMS/MMS · SMS/MMS campaigns · Web chat · Video chat · Email · Social messengers Read 9 Oct 2026 · brightpattern.com
Omnichannel CX Priced on request Call Center Standard and Digital CX features · Inbound and outbound voice · SMS/MMS · Web chat · Video chat · Email · Social messengers Read 9 Oct 2026 · brightpattern.com
Where Specifiction places it
- Workforce Engagement Management Software#11 of 247.8
- Call & Contact Center Software#14 of 297.9
- Contact Center Software#20 of 387.9
- Contact Center as a Service - Enterprise Software#14 of 267.8
- Contact Center as a Service - Midmarket Software#15 of 267.9
- Call Center Software#85 of 1227.5
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