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Workforce Engagement Management Software

Alternatives to Bright Pattern Contact Center

The tools Specifiction weighs against Bright Pattern Contact Center, from its list of workforce engagement management software, each with its plans, platforms and spec score.

  1. 01 MaestroQA
    From $185/mo Free plan Web · Windows · macOS · API
    9.1 Visit Specs
  2. 02 Aspect Workforce

    It is aimed at enterprise contact centers coordinating large agent teams across multiple locations.

    From $1/mo Web · Windows · iOS · Android
    8.9 Visit Specs
  3. 03 Nextiva

    Nextiva suits small companies seeking hosted business calling with messaging, meetings, and call-handling features.

    From $15/mo Free trial Web · Windows · macOS · Linux
    8.9 Visit Specs
  4. 04 Genesys Workforce Engagement Management

    WEM is intended for contact centre agents, supervisors, planners and managers who need workforce scheduling, performance, quality or reporting capabilities.

    Web · Windows · macOS · iOS
    8.6 Visit Specs
  5. 05 Scorebuddy Conversation Analytics

    It suits contact-center CX and operations leaders who need interaction trends, sentiment measures, or topic analysis.

    From $24/mo Free trial Web · API
    8.4 Visit Specs
  6. 06 Five9 Interaction Analytics
    From $119/mo Web · API
    8.3 Visit Specs
  7. 07 Odigo

    Odigo Essential is presented for organizations with 5 to 500 consultants, while the broader platform targets deployments from 5 to more than 50,000 users.

    From €40/mo Free trial Web · iOS · Android · API
    8.2 Visit Specs
  8. 08 Mitel Workforce Management
    Web · iOS · Android · API
    8.1 Visit Specs
  9. 09 SingleComm Workforce

    It is aimed at contact centers in healthcare, financial services, insurance, retail, BPO, publishing, automotive, nonprofit, and telephone-answering sectors.

    From $49/mo Web · API
    8.0 Visit Specs
  10. 10 Alvaria Cloud

    It suits enterprise contact centers that need multiple communication channels, workforce tools, and reporting.

    Web · API
    7.8 Visit Specs
  11. 11 Sprinklr Service
    Web · API
    7.5 Visit Specs
  12. 12 Puzzel Workforce Management

    This platform suits contact centre managers and resource planners forecasting demand and coordinating skilled staffing.

    Web · API
    6.9 Visit Specs
  13. 13 Talkdesk Workforce Management
    From $165/mo Web · iOS · Android
    6.4 Visit Specs
  14. 14 Talkdesk Quality Management
    From $165/mo Web
    6.2 Visit Specs
  15. 15 Authenticx Quality & Coaching
    Web
    6.1 Visit Specs
  16. 16 Authority Center WFO
    Web
    6.0 Visit Specs
  17. 17 Eleveo Workforce Optimization
    Web
    6.0 Visit Specs
  18. 18 Five9 Workforce Engagement Management
    Web
    5.9 Visit Specs
  19. 19 NICE Workforce Engagement Management
    Web
    5.7 Visit Specs
  20. 20 RingCentral Workforce Optimization
    Web
    5.6 Visit Specs
  21. 21 TCN Workforce Engagement
    Web
    5.3 Visit Specs
  22. 22 Verint Workforce Engagement
    Web
    5.3 Visit Specs
  23. 23 TouchPoint One Acuity
    Web
    5.2 Visit Specs

Bright Pattern Contact Center, head to head