Bright Pattern Contact Center vs Five9 Interaction Analytics
Bright Pattern Contact Center
brightpattern.com
Five9 Interaction Analytics
five9.comSide by side
| Figure | Bright Pattern Contact Center | Five9 Interaction Analytics |
|---|---|---|
| Price from | — | $119/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Workforce Engagement Management Software | 7.8 (#11) | 8.3 (#6) |
| Spec score · Call & Contact Center Software | 7.9 (#14) | 8.2 (#9) |
| APIs | The platform supports third-party integrations through plug-and-play APIs. | Five9 APIs and SDKs support integrations with enterprise and proprietary applications, including ERP, billing, reporting, and unified communications systems. |
| Founded | 2010 | 2001 |
| Headquarters | San Bruno and Pleasanton, California, United States | San Ramon, California, USA |
| Integrations | Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. |
| Quality management | Its Omni QM system provides omnichannel quality management and allows monitoring of interactions across channels. | Analytics results can appear during evaluations, with tags visible in transcripts and analytics metadata available in quality management queries. |
| Security and compliance | Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls. | Five9's pricing page says bundled seats include geo redundancy, SRTP, and call recording; it also notes that SMS usage charges apply and AI includes 3,000 minutes per bundled seat plus usage. |
| Support | Bright Pattern lists support phone numbers and a support email address on its contact page. | Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access. |
Plans
Bright Pattern Contact Center
- Bright Pattern MobilePriced on request
- Call Center StandardPriced on request
- Digital CXPriced on request
- Omnichannel CXPriced on request
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
In their own words
Bright Pattern Contact Center
Bright Pattern Contact Center has no write-up on Specifiction yet; its figures are above.
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.