Bright Pattern Contact Center vs Nextiva
Bright Pattern Contact Center
brightpattern.comNextiva
nextiva.comSide by side
| Figure | Bright Pattern Contact Center | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 8 |
| Spec score · Workforce Engagement Management Software | 7.8 (#11) | 8.9 (#3) |
| Spec score · Contact Center as a Service - Midmarket Software | 7.9 (#15) | 8.9 (#4) |
| Spec score · Call Center Software | 7.5 (#85) | 8.9 (#9) |
| Headquarters | San Bruno and Pleasanton, California, United States | Scottsdale, Arizona, United States |
| Integrations | Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security and compliance | Bright Pattern states that it is compliant with SOC 2, TCPA, HIPAA, GDPR, PCI, and ISO 27001, and describes using encryption and access controls. | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. |
| Support | Bright Pattern lists support phone numbers and a support email address on its contact page. | The cloud phone system pricing page says all plans include 24/7 customer support. |
Plans
Bright Pattern Contact Center
- Bright Pattern MobilePriced on request
- Call Center StandardPriced on request
- Digital CXPriced on request
- Omnichannel CXPriced on request
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Bright Pattern Contact Center
Bright Pattern Contact Center has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.