Bright Pattern Contact Center vs Sprinklr Service
Bright Pattern Contact Center
brightpattern.com
Sprinklr Service
sprinklr.comSide by side
| Figure | Bright Pattern Contact Center | Sprinklr Service |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Workforce Engagement Management Software | 7.8 (#11) | 7.5 (#12) |
| Spec score · Contact Center as a Service - Enterprise Software | 7.8 (#14) | 7.5 (#18) |
| Spec score · Contact Center as a Service - Midmarket Software | 7.9 (#15) | 7.5 (#19) |
| Spec score · Call Center Software | 7.5 (#85) | 7.4 (#97) |
| Channels | Supported channels include voice, email, web chat, text, SMS, video, mobile apps, social media, and messenger apps. | The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat. |
| Founded | 2010 | 2009 |
| Free plan | No | No |
| Headquarters | San Bruno and Pleasanton, California, United States | New York, New York, USA |
| Integrations | Named CRM integrations include Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and ServiceNow. | Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. |
| Product | Bright Pattern describes its product as cloud contact center software for customer interactions across voice and digital channels. | Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. |
| Support | Bright Pattern lists support phone numbers and a support email address on its contact page. | Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. |
Plans
Bright Pattern Contact Center
- Bright Pattern MobilePriced on request
- Call Center StandardPriced on request
- Digital CXPriced on request
- Omnichannel CXPriced on request
In their own words
Bright Pattern Contact Center
Bright Pattern Contact Center has no write-up on Specifiction yet; its figures are above.
Sprinklr Service
Sprinklr Service has no write-up on Specifiction yet; its figures are above.