Tech riderRev. 21 Sept 2026
Talkdesk Quality Management
- 1Runs onWeb
- 2Costspaid from $165/mo
- 3Ticketing workflowsNo
- 4Routing automationNo
- 5Agent assistanceNo
- 6Channels supportedomnichannel
- 7Knowledge baseNo
- 8Helpdesk integrationsServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Kustomer
8 lines stated Written from the maker's own pages: talkdesk.com
Overview
Talkdesk Quality Management is ranked #21 of 41 in AI customer service software on Specifiction. It runs on Web. Paid plans start at $165/mo.
Talkdesk Quality Management plans and pricing
All plansElite $165/mo Per user, per month Workforce Management · Custom reporting · Screen recording · Performance management · Automated notifications talkdesk.com · 20 Sept 2026
Industry Experience Clouds $225/mo Per user, per month Includes all Elite capabilities · Workforce Management · Industry-specific capabilities talkdesk.com · 20 Sept 2026
Compared on AI customer service software
- Free plan
- Notalkdesk.com
- Ticketing workflows
- Notalkdesk.com
- Routing automation
- Notalkdesk.com
- Agent assistance
- Notalkdesk.com
- Channels supported
- omnichanneltalkdesk.com
- Knowledge base
- Notalkdesk.com
- Helpdesk integrations
- ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Kustomertalkdesk.com
Company
- Founded
- 2011talkdesk.com · 4 Oct 2026
- Headquarters
- Palo Alto, California, United Statestalkdesk.com · 5 Oct 2026
Best Talkdesk Quality Management alternatives
See all 20 All accessCh 01 SparrowDesk Free planFree trialAndroid from $16/mo7.5 All accessCh 02 Intercom Free trialAndroidiOS from $19/mo7.2 All accessCh 03 Genesys Cloud CX WebWindows from $75/mo7.0 All accessCh 04 Yellow.ai Free planWebiOS Free to start7.0 All accessCh 05 Freshdesk Free planAPI from $19/mo6.9 All accessCh 06 Kustomer AndroidAPI 6.9
Where it ranks on Specifiction
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Sources
- talkdesk.com/cloud-contact-center/wem/quality-manage· checked 4 Oct 2026
- talkdesk.com/cloud-contact-center/wem/workforce-mana· checked 5 Oct 2026
- talkdesk.com/pricing/· checked 20 Sept 2026