Avaya Experience Platform vs Verint Open CCaaS
Avaya Experience Platform
avaya.comVerint Open CCaaS
verint.comSide by side
| Figure | Avaya Experience Platform | Verint Open CCaaS |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Contact Center as a Service - Enterprise Software | 8.6 (#7) | 7.2 (#20) |
| Spec score · Omnichannel Contact Center Software | 8.6 (#10) | 7.2 (#29) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Verint describes integrations for telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses, supported by pre-built adapters. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | Verint Open CCaaS is a cloud-native, AI-powered contact center platform for automating customer experience across voice and digital channels. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Verint Connect provides customers and partners with a knowledgebase, support ticketing, product documentation and training resources. |
| Training | Self-service training resources such as videos, user guides, and documentation are included; Avaya can provide end-user training for an additional fee. | Verint Academy offers self-paced training at no additional charge for SaaS customers, as well as instructor-led classes. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Verint Open CCaaS
Verint Open CCaaS has no write-up on Specifiction yet; its figures are above.