Microsoft Dynamics 365 Sales vs Verint Open CCaaS
Microsoft Dynamics 365 Sales
microsoft.comVerint Open CCaaS
verint.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Verint Open CCaaS |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · Omnichannel Contact Center Software | 8.7 (#7) | 7.2 (#29) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.7 (#6) | 7.2 (#20) |
| Headquarters | Redmond, Washington, USA | Melville, New York, United States |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | Verint describes integrations for telephony, CRM, enterprise software such as ERP and HCM, and data lakes or warehouses, supported by pre-built adapters. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Verint says Integration Studio integrations are delivered from a SOC 2 and PCI compliant cloud. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Verint Open CCaaS
Verint Open CCaaS has no write-up on Specifiction yet; its figures are above.