Softdial Contact Center

Spec sheet

Product

Softdial Contact Center is Sytel’s AI-enabled, multichannel contact center software, offered as a managed subscription or as a platform for partners and enterprise users.Read 11 Oct 2026 · sytel.com

Intended users

Sytel describes the product for CCaaS subscribers, partners serving multiple tenants, and enterprises handling high volumes of customer interactions.Read 11 Oct 2026 · sytel.com

Deployment

The enterprise platform is offered for public or private cloud, on-premise, or hybrid deployment.Read 11 Oct 2026 · sytel.com

Trial

Sytel advertises a free trial for subscribers, but the page does not state its duration.Read 11 Oct 2026 · sytel.com

Integrations

Sytel lists a Salesforce AppExchange client and messaging support for Facebook, X, Telegram, WhatsApp, and WeChat; it also describes APIs for third-party integrations.Read 11 Oct 2026 · sytel.com

Security

Sytel says its security framework includes encryption, MFA, tenant isolation, audit logging, and an annual risk review, and that hosted services run on AWS SOC 2 Type II-certified infrastructure.Read 11 Oct 2026 · sytel.com

Support

Softdial Cloud is managed and supported by Sytel, with day-to-day expert support stated as 24/7/365.Read 11 Oct 2026 · sytel.com

Headquarters

Aylesbury, United KingdomRead 28 Sep 2026 · sytel.com

Founded

1994Read 28 Sep 2026 · sytel.com

Company

Sytel says it was established in 1994 and is headquartered in Aylesbury, UK.Read 11 Oct 2026 · sytel.com

Channels

The platform blends voice, chat, email, and social channels, and lets agents handle multiple live sessions.Read 11 Oct 2026 · sytel.com

Dialing and routing

Features include predictive dialing and rules-based inbound routing to select an available agent.Read 11 Oct 2026 · sytel.com

Digital channel scope

omnichannelRead 22 Sep 2026 · sytel.com

Inbound calling

YesRead 22 Sep 2026 · sytel.com

IVR builder

YesRead 22 Sep 2026 · sytel.com

Outbound dialer

YesRead 22 Sep 2026 · sytel.com

Privacy and compliance

Sytel says its compliance posture is aligned with SOC 2, ISO 27001, and GDPR, and that it processes no consumer PII or PHI, only call metadata and recordings.Read 11 Oct 2026 · sytel.com

Recording and reporting

The product supports voice and screen recording, analytics, data feeds, and customizable reports across channels.Read 11 Oct 2026 · sytel.com

Workforce management

YesRead 22 Sep 2026 · sytel.com

Workload management

Its real-time optimization feature balances workloads across media channels without human intervention.Read 11 Oct 2026 · sytel.com

Plans and prices

Every Softdial Contact Center plan and price →

Where Specifiction places it

• Call Center Software#42 of 1228.2
• Contact Center as a Service - Enterprise Software#15 of 267.8