Maxdesk vs Sektra AI
Maxdesk
maxdesk.ai
Sektra AI
sektra.aiSide by side
| Figure | Maxdesk | Sektra AI |
|---|---|---|
| Price from | $20/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 7 | 3 |
| Spec score · Shared Inbox Software | 8.0 (#12) | 7.7 (#20) |
| Analytics | The dashboard includes ticket counts, SLA breaches, CSAT, response time, trends and a live activity feed. | Analytics reports response and resolution time percentiles, teammate workload, AI impact, commitments and deadlines. |
| Integrations | The pages reviewed describe email-to-ticket but do not name third-party integrations. | Sektra lists Gmail, Outlook and WhatsApp Business as channels, and Slack, Microsoft Teams, Zapier, HubSpot and Salesforce as connected tools. |
| Product | Maxdesk describes itself as a hosted help desk and ticketing system. | Sektra is an AI shared inbox that brings Gmail, Outlook and WhatsApp conversations into one workspace and remembers client commitments and open questions. |
Plans
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
In their own words
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.