Maxdesk vs Zavu Inbox
Maxdesk
maxdesk.aiZavu Inbox
zavu.devSide by side
| Figure | Maxdesk | Zavu Inbox |
|---|---|---|
| Price from | $20/mo | $20/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 7 | 5 |
| Spec score · Shared Inbox Software | 8.0 (#12) | 7.6 (#24) |
| Integrations | The pages reviewed describe email-to-ticket but do not name third-party integrations. | The maker lists TypeScript, Python, Ruby, Go and PHP SDKs, an MCP server, agent skills, a CLI, an n8n node and a Vercel Marketplace integration. |
| Product | Maxdesk describes itself as a hosted help desk and ticketing system. | Zavu describes itself as a unified messaging API for sending and receiving communications across channels. |
| Support | The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day. | Pro includes direct chat with Zavu engineers from 9am to 7pm Eastern Time, Monday to Friday; free users get an in-product assistant and Discord community. |
Plans
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
Zavu Inbox
- Free PlanFree
- Pro$20 a month
- Managed$1,250 a month
- Build$2,450, paid once
- EnterprisePriced on request
In their own words
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.