Medal Social Inbox vs Sendiee Teambox
Medal Social Inbox
medalsocial.com
Sendiee Teambox
sendiee.comSide by side
| Figure | Medal Social Inbox | Sendiee Teambox |
|---|---|---|
| Price from | $129/mo | $1.83/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Social Customer Service Software | 7.6 (#16) | 8.2 (#10) |
| Integrations | The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. | The pricing feature matrix lists Shopify, Zoho and Meta Pixel (CAPI) on Pro and Business, and custom integrations on Enterprise. |
| Support | The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise. | The pricing page lists priority support with Pro, Business, Creator Plus and Enterprise, and an account manager with Business and Enterprise. |
Plans
Medal Social Inbox
- Creator$129 a month
- Business$249 a month
- EnterprisePriced on request
Sendiee Teambox
- FreeFree
- Creator Lite$22 a year
- Creator Plus$29 a year
- Growth$30 a year
- Pro$52 a year
- Business$67 a year
- EnterprisePriced on request
In their own words
Medal Social Inbox
Medal Social Inbox has no write-up on Specifiction yet; its figures are above.
Sendiee Teambox
Sendiee Teambox is a shared team inbox that brings WhatsApp, Instagram, Messenger and LINE conversations into a common queue. Messages from one customer across supported channels can appear in a single thread. Teams can route conversations by conditions, assign them manually, or use AI handover to route a human request to a team and round-robin an agent with a summary. Admin, Manager, Team Lead and Agent roles support team management and role-based conversation visibility. Inbox controls include advanced filters, custom statuses, assignment history, and insights into volume, response time and resolution. AI tools include translation, conversation summaries, quick replies, per-chat controls and live manager instructions. Apps are available on web, macOS, Windows, iPhone, iPad and Android, with push notifications and mobile biometric locks. The free plan includes one channel, one AI assistant, 1,000 contacts, 1,000 conversations per month and one team member. The listed pricing note says paid plans start at $12/mo billed annually, and a 14-day trial is listed.