Medallia vs SoGoSurvey

Medallia Experience Cloud brings together customer and employee experience signals for enterprise teams to analyze and act on. It collects input from surveys, voice, chat, web behavior, social channels, employee feedback and video. Analytics include AI-powered themes and root-cause analysis across structured and unstructured data. Teams can use alerts, case management, role-based reporting and closed-loop feedback workflows to follow up. The platform also lists sentiment analysis, NPS surveys, feature requests, feedback portals and in-app feedback. Medallia describes solutions for customer experience, employee experience, contact centers and market research. It offers hundreds of ready-made integrations, including Workday, Salesforce, ServiceNow and Adobe, and APIs and ETL for connecting legacy systems and supporting custom connectors. Available on Android, iOS and web, it also has API access. The mobile app lets employees view feedback, dashboards, metrics and alerts, and take action. Pricing is on request, in annual tiers, with Experience Data Record pricing and unlimited users included.

SoGoSurvey is a survey product from SoGoSurvey, a maker founded in 2013 and based in Herndon, Virginia. It supports surveys of up to 40 questions, with logic branching, custom branding and response analytics. Respondent panels and API access are also listed. The platform listing is API. The Free Pro plan is free forever and allows 15 projects per year, up to 100 responses per project, 200 responses per year and 200 emails per year. Pro costs $99 a month and includes 1,250 responses per month, 15,000 per year and 2,000 email invitations per month. Pro Max costs $199 a month, with unlimited projects and responses per project, 40,000 responses per year and 50,000 emails per year. Enterprise pricing is available by contacting sales; its base offering includes three sub-users. The listed monthly response limit is 1,250 responses, the same as Pro’s monthly allowance.