MediaWiki vs ProProfs Knowledge Base

MediaWiki is free, server-based wiki software for collecting, organizing, and sharing knowledge. Contributors edit pages in wikitext without needing HTML or CSS, and previous page versions remain available for reverting. Administrators can customize appearance and behavior with extensions; caching supports large, high-traffic wikis. Its REST API provides HTTP access to wiki content and functions such as search, page transformations, and history, with JSON or HTML output and extension-specific endpoints. MediaWiki is self-hosted under GNU GPL version 2 or later and is provided without warranty to the extent permitted by law. The latest stable version requires PHP 8.3.0 or later, a web server, and MariaDB 10.3.0+, MySQL 5.7.0+, PostgreSQL 10.0+, or SQLite 3.31.0+. Each release receives security updates for one year, and developers recommend subscribing to the low-traffic mediawiki-announce list. Third-party extensions may be unmaintained, vulnerable, incompatible with some versions, or unreliable together. Documentation, FAQs, community channels, and a support desk are available through the MediaWiki site.

ProProfs Knowledge Base creates public or private knowledge bases, manuals, documentation, and help centers. Its editor supports images, video, revision history, file management, version control, and single sourcing; Word documents, PDFs, and PowerPoints can be imported. AI features cover writing, search, translation, SEO optimization, step-by-step guide creation, article suggestions, and reporting. Authors can customize themes, fonts, CSS and HTML, use custom domains, and create multiple help sites or brands. Access controls include private sites, password protection, folder restrictions, conditional content, and IP restrictions; authentication options include SSO, SAML, and JWT. Reports cover article performance, search trends, failed searches, and author activity. It is accessible on laptops, tablets, and phones, and the mobile experience works without installing an app. The free plan supports one author and up to 25 pages. The pricing note lists paid plans from $0.99/user/mo (annual); the Essentials plan is also listed at $49 per author per month with annual billing and a 50-user minimum. Other listed plans include Business at $69 per author/month and Business Complete Elite at $79 per author/month, both with annual billing.