MediaWiki vs Zendesk Guide
MediaWiki
mediawiki.org
Zendesk Guide
zendesk.comSide by side
| Figure | MediaWiki | Zendesk Guide |
|---|---|---|
| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 10 |
| Spec score · Knowledge base software | 8.5 (#36) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
MediaWiki
MediaWiki is free, server-based wiki software for collecting, organizing, and sharing knowledge. Contributors edit pages in wikitext without needing HTML or CSS, and previous page versions remain available for reverting. Administrators can customize appearance and behavior with extensions; caching supports large, high-traffic wikis. Its REST API provides HTTP access to wiki content and functions such as search, page transformations, and history, with JSON or HTML output and extension-specific endpoints. MediaWiki is self-hosted under GNU GPL version 2 or later and is provided without warranty to the extent permitted by law. The latest stable version requires PHP 8.3.0 or later, a web server, and MariaDB 10.3.0+, MySQL 5.7.0+, PostgreSQL 10.0+, or SQLite 3.31.0+. Each release receives security updates for one year, and developers recommend subscribing to the low-traffic mediawiki-announce list. Third-party extensions may be unmaintained, vulnerable, incompatible with some versions, or unreliable together. Documentation, FAQs, community channels, and a support desk are available through the MediaWiki site.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.