MeltingSpot vs Whatfix
MeltingSpot
meltingspot.io
Whatfix
whatfix.comSide by side
| Figure | MeltingSpot | Whatfix |
|---|---|---|
| Price from | €1.50/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 8 |
| Spec score · Digital Adoption Platforms | 8.2 (#8) | 8.3 (#6) |
| Analytics | The product includes real-time adoption tracking and analytics to identify friction and measure return on investment. | Product Analytics can track user actions and application adoption, and its Standard plan is included free with a DAP Web & Desktop plan. |
| API | MeltingSpot documents a REST API for managing objects including members, groups, and lives. | The public API is REST-based, exposes resources through URLs and uses dashboard-generated tokens with x-whatfix-integration-key authentication. |
| Headquarters | 52 rue de la Chaussee d'Antin, 75009 Paris, France | Bengaluru, India |
| Integrations | The corporate trainer page names Salesforce, SAP, Workday, ServiceNow, Microsoft 365, Oracle, HubSpot, Anaplan, SuccessFactors, Cegid, Microsoft Dynamics 365, and Sage as compatible tools. | Published integrations include Salesforce, Salesforce Survey, SAP SuccessFactors, ServiceNow, SurveyMonkey and Workday. |
| Support | The pricing page includes support by Melty, MeltingSpot's own Learning Agent, in both plans and lists SLA support for both. | Standard customer support is available 24 hours a day, Monday through Friday, and plans list a named Customer Success Manager and content author training. |
Plans
Whatfix
- Product Analytics StandardFree
- DAP Mobile StandardPriced on request
- DAP Web & Desktop EnterprisePriced on request
- DAP Web & Desktop PremiumPriced on request
- DAP Web & Desktop StandardPriced on request
- EnterprisePriced on request
- PremiumPriced on request
- StandardPriced on request
In their own words
MeltingSpot
MeltingSpot is an AI Learning Agent embedded in software to train, guide, and support users while they work. It delivers conversations, contextual tooltips, video, documents, and microlearning paths in the workflow, and can surface guidance when it detects difficulty. Teams can import documents, PDFs, or session replays and use AI to create coaching content. Real-time adoption tracking and analytics help identify friction and measure return on investment. Deployment uses a JavaScript snippet or browser extension without backend integration, while a REST API manages members, groups, and lives. Listed compatible tools include Salesforce, SAP, Workday, ServiceNow, Microsoft 365, Oracle, HubSpot, Anaplan, SuccessFactors, Cegid, Microsoft Dynamics 365, and Sage. Data is encrypted in transit and at rest; infrastructure is SOC 2 Type II certified, with GDPR-compliant processing and EU data centers. Native SAML/SSO and role-based access control are listed. SaaS starts at €1.50 per active user per month, usage-based, with AI credits included. Users can start free without a credit card until going live; the FAQ refers to a 15-day SaaS trial.
Whatfix
Whatfix is an enterprise digital adoption platform for guiding people through software and tracking application adoption. Its in-app guidance includes Self Help, task lists, Smart Tips, step-by-step Flows, Beacons, Pop-Ups, and Launchers. Product Analytics can track user actions and adoption; its Standard plan is included free with a DAP Web & Desktop plan. Whatfix Mobile supports native, React Native, Xamarin, Cordova, Flutter, and Ionic apps on Android and iOS. The platform also lists desktop and virtual desktop support, including Citrix and Azure Virtual Desktop. Integrations include Salesforce, ServiceNow, Confluence, Workday, Microsoft Azure, Amplitude, and Power BI. Deployment can be cloud or self-hosted, although some Standard and Premium features may not be available in self-hosted deployments. Listed security controls include SSO, IP whitelisting, audit logs, and data residency selection. Subscription charges combine a product and plan fee with user-license fees based on employee counts or customer-facing monthly active users. Most plan prices are available on request.