MemberXP vs Mitti Training
MemberXP
memberxp.comMitti Training
mitti.comSide by side
| Figure | MemberXP | Mitti Training |
|---|---|---|
| Price from | — | $2/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Mystery Shopping Software | 6.9 (#16) | 7.9 (#8) |
| Audience | The platform is built to help credit unions put members at the center of decisions. | Mitti describes itself as a platform for frontline workers and says its customers span 190 countries. |
| Headquarters | Royal Oak, Michigan, United States | Sydney, New South Wales, Australia |
| Purpose | MemberXP measures credit union member experiences across journeys such as joining, getting a loan, and using a mobile app. | Training helps frontline teams create, assign, and track bite-sized courses as part of their day-to-day work. |
| Security | MemberXP says it uses physical, technical, and organizational measures to protect personal data in a controlled server environment. | Mitti says it is ISO 27001:2022 certified and undergoes a SOC 2 Type II audit, and that customer data is encrypted in transit and at rest. |
| Support | The site says customers receive a dedicated Success Manager at no additional cost. | The Free plan includes essential support, Premium includes priority support, and Enterprise includes 24/7 priority support. |
Plans
Mitti Training
- FreeFree
- Premium (annual)$24 a year
- Premium (monthly)$29 a month
- EnterprisePriced on request
In their own words
MemberXP
MemberXP is a web platform for credit unions that measures member experiences across journeys such as joining, obtaining a loan, and using a mobile app. Credit unions can create branded surveys with open-ended, closed-ended, nominal, Likert, ordinal, and yes-or-no questions, using advanced logic. The platform tracks NPS, Member Effort Score, and other KPIs over time, including peer benchmarking. Its analytics are described as operating continuously to identify important drivers and revenue impact. Mystery-shopping programs let trained credit union members assess service touchpoints; reports pass through quality control, verification, and audit. Employee-experience tools cover onboarding, exit, interaction, and engagement surveys, with more than 300 engagement questions or custom questions. Integrations can connect survey data with core systems and other applications, while analyzed and raw data can be exported. Customers receive a dedicated Success Manager without an additional charge. MemberXP is now part of Navari, with the company saying platform access, workflows, data, configurations, insights, and support remain unchanged. Pricing is customized by institution size and selected solutions.
Mitti Training
Mitti Training helps frontline teams create, assign, and track bite-sized courses as part of daily work. Teams can turn PDF, PowerPoint, or Word files into courses using AI, begin from an AI prompt, or adapt material from a library of more than 1,000 courses. Lessons can include quizzes, pass/fail assignments, discussions, spaced repetition, leaderboards, achievements, and shareable certificates. The platform tracks progress and completions for digital and in-person courses, and stores searchable credentials with expiry tracking. Workers can download lessons, complete them offline, and sync progress after reconnecting. Course narration and translation are available, including one-click translation into more than 100 languages. Analytics can connect to Power BI and Tableau; other listed integrations include Employment Hero, Tanda, Workforce, eGifter Rewards, and Deputy. Integrations require Premium or Enterprise. Mitti says it is ISO 27001:2022 certified, undergoes a SOC 2 Type II audit, and encrypts customer data in transit and at rest. Training is available on Android, iOS, and web.