Mention Me vs Referral Factory
Mention Me
mention-me.com
Referral Factory
referral-factory.comSide by side
| Figure | Mention Me | Referral Factory |
|---|---|---|
| Price from | Free | $100/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 3 |
| Spec score · Customer Referral Software | 8.7 (#1) | 7.9 (#5) |
| Spec score · Referral Management Software | 8.7 (#4) | 7.8 (#16) |
| Spec score · Referral Marketing Software | 8.7 (#5) | 7.9 (#14) |
| Fraud controls | Acquire includes a fraud-protection algorithm, while campaigns can use customizable gaming rules and reward limits. | Fraud alerts can flag users who sign up from the same IP or use suspect email addresses. |
| Headquarters | London, United Kingdom | 126 Singel, Amsterdam, 1015AE, Netherlands |
| Hosting | The security page says the platform is hosted by AWS in a multi-zone data centre in Ireland. | Enterprise customers can choose EU or USA data hosting or deploy a data service on-premise or in an approved cloud environment. |
| Integrations | Native or direct integrations include Klaviyo, Emarsys, Braze, Bloomreach, Salesforce Marketing Cloud, Attentive, Meta, Google Ads, TikTok, Dotdigital, Ometria, mParticle, Feefo and Trustpilot. | The site lists 50+ tools, APIs, and workflows, including HubSpot, Salesforce, Zoho, Stripe, Intercom, Pipedrive, Zapier, Make, and webhooks. |
| Intended customers | The FAQ says Mention Me is likely a fit for premium ecommerce brands with satisfied customers, a mature martech stack and high monthly order volumes. | The product is positioned for mid-market and enterprise teams, multi-location businesses, and companies with large customer bases or many affiliates. |
| Referral tracking | Product Referral tracks who shares products, which products they recommend, and whether shares convert into sales. | The platform tracks referrals from sharing through qualification and conversion using links, codes, CRM stages, purchase events, APIs, and integrations. |
| Security | Mention Me states it is ISO 27001 certified and GDPR and PECR compliant, and that it encrypts data in transit and at rest. | Referral Factory says it is SOC 2 Type II audited, ISO 27001 certified, and GDPR compliant. |
| Support | Support depends on the package; the FAQ says clients can access an on-demand Client Success Manager for performance analysis and tailored recommendations. | The company says support is available 18 hours a day in English, Spanish, and Portuguese, with video support calls available on Basic and above. |
Plans
Mention Me
- EssentialsPriced on request
- AdvancedPriced on request
- UltimatePriced on request
- StarterFree
- Custom platform pricingPriced on request
- EssentialPriced on request
Referral Factory
- Basic$100 a month
- Pro$200 a month
- Enterprise$1,000 a month
In their own words
Mention Me
Mention Me is an AI-powered customer advocacy and referral marketing platform for brands. Its Product Referral feature tracks who shares products, which products they recommend, and whether those shares lead to sales. Name Share lets a customer recommend a brand in conversation, with a friend entering the customer’s name at checkout. Brands can run cohort A/B tests and use Propensity to Refer machine learning to tailor messages and actions to customer segments. The dashboard reports referral revenue and new-customer average order value, alongside advocacy insights and optimisation tips. Integrations and partners include Emarsys, Klaviyo, Attentive, Shopify, Trustpilot, and Feefo; APIs and webhooks can connect other customer platforms. Mention Me says it is ISO 27001 certified and GDPR and PECR compliant, with data encrypted in transit and at rest. It says the platform is hosted by AWS in a multi-zone data centre in Ireland, and undergoes annual third-party security audits and penetration tests every six months. The service is available on the web and through an API. Pricing is on request, and a 60-day trial is offered. Mention Me was founded in 2013 and is headquartered in London.
Referral Factory
Referral Factory has no write-up on Specifiction yet; its figures are above.