Mention Me vs ReferralMD

Mention Me is an AI-powered customer advocacy and referral marketing platform for brands. Its Product Referral feature tracks who shares products, which products they recommend, and whether those shares lead to sales. Name Share lets a customer recommend a brand in conversation, with a friend entering the customer’s name at checkout. Brands can run cohort A/B tests and use Propensity to Refer machine learning to tailor messages and actions to customer segments. The dashboard reports referral revenue and new-customer average order value, alongside advocacy insights and optimisation tips. Integrations and partners include Emarsys, Klaviyo, Attentive, Shopify, Trustpilot, and Feefo; APIs and webhooks can connect other customer platforms. Mention Me says it is ISO 27001 certified and GDPR and PECR compliant, with data encrypted in transit and at rest. It says the platform is hosted by AWS in a multi-zone data centre in Ireland, and undergoes annual third-party security audits and penetration tests every six months. The service is available on the web and through an API. Pricing is on request, and a 60-day trial is offered. Mention Me was founded in 2013 and is headquartered in London.

ReferralMD is a cloud-based referral management and patient access platform for healthcare organizations, including health systems, hospitals, and practices. It centralizes inbound and outbound referrals, automates intake, and tracks progress through completion. Tools include configurable workflows, provider CRM, scheduling and intake portals, Voice AI scheduling, automated fax routing, digital patient intake, and patient messaging. Analytics and reporting span platform modules and can integrate with a data warehouse or BI tool. Connection options include REST APIs, HL7, FHIR, Direct Secure Messaging, secure file exchange, and database integrations; the maker also lists experience with Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen Healthcare, and Veradigm. ReferralMD says its platform is HIPAA-compliant and meets SOC 2 and PCI security standards, with encrypted data exchange, role-based permissions, and controlled access to protected health information. Users access it over the internet without installing software or provisioning servers. Its free plan has unlimited users, closed-loop referral management, automated workflows, provider CRM, scheduling and intake portals, and live help desk support.