MeshCentral vs ScreenMeet Remote Support

MeshCentral is an open-source, self-hosted web application for remote management of computers. From a browser, users can reach managed systems’ desktops and terminals, and download, upload, rename, or organize their files. Support sessions can include text chat and, when WebRTC is available, video chat. Administration tools include Wake-on-LAN, remote power management, TCP and UDP port forwarding, and activity logs. Multiple users and tenants can work with separate permissions across device groups. With Intel AMT, supported computers can be powered on remotely, accessed at BIOS level, and managed while their operating system is unavailable. MeshCentral supports Windows, Linux, macOS, FreeBSD, Android, and web browsers, with file transfer, session recording, and mobile apps. Installation uses Node.js and npm; the default database is NeDB, while MongoDB is suggested for advanced users. Security options listed include two-factor authentication, FIDO2 hardware keys, TLS 1.3, and optional database record encryption. It can retrieve configuration and secrets from HashiCorp Vault. The project uses the Apache 2.0 license and offers a free plan.

ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.