MessageDesk vs MightyText

MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.

MightyText lets users send and receive SMS and MMS on a computer or tablet through their existing Android phone number. Messages sync with the phone’s SMS inbox, and computer notifications can show alerts from phone apps and let users dismiss them. The service also syncs photos and videos from a phone for computer or tablet access and one-click sharing. Users can schedule messages, and the GText Chrome extension enables SMS from Gmail on a computer using the Android number. Other listed tools include call notifications, phone battery alerts, sending webpages and files to a phone, templates, and SMS email sync and backup. Pro adds drafts, labels, contact lists, message restoration to a new phone, and message storage without time limits. It also removes the sending limit, supports bulk SMS to 25 people at a time, and includes 100 GB for photos and videos. The Free plan costs nothing and caps use at 15 messages/month. MightyText Pro costs $7.49 a month, billed at $7.49/month or $89.99 per year. SMS and MMS travel through the user’s phone and carrier, which may charge messaging fees.