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MessageDesk
messagedesk.com
What it is
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
Spec sheet
- Product
- MessageDesk combines business texting across teams and phone lines in one shared inbox.Read 29 Sep 2026 · messagedesk.com
- Audience
- MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams.Read 29 Sep 2026 · messagedesk.com
- Platforms
- The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari.Read 29 Sep 2026 · docs.messagedesk.com
- Trial
- A free 14-day trial is offered, and a credit card is required to create an account and start it.Read 29 Sep 2026 · messagedesk.com
- Integrations
- Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone.Read 29 Sep 2026 · messagedesk.com
- Security
- MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center.Read 29 Sep 2026 · messagedesk.com
- Support
- Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise.Read 29 Sep 2026 · messagedesk.com
- Automations
- Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels automatically.Read 29 Sep 2026 · messagedesk.com
- Carrier registration
- MessageDesk guides businesses through A2P 10DLC carrier registration and includes carrier registration in the Team plan.Read 29 Sep 2026 · messagedesk.com
- Inbox
- Teams can route, assign, label, comment on, mention teammates in, and schedule text conversations.Read 29 Sep 2026 · messagedesk.com
- Messaging
- The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts.Read 29 Sep 2026 · messagedesk.com
- Mobile limits
- The mobile apps support inbox access, messaging and contact management, while Relays, comments and mentions, and full settings access are desktop-only features.Read 29 Sep 2026 · docs.messagedesk.com
- Phone numbers
- MessageDesk says it supports sending from 10-digit US and Canada numbers, including existing landline and VoIP numbers, and does not work with cell phone numbers.Read 29 Sep 2026 · messagedesk.com
- Security limitation
- The company says SMS is not end-to-end encrypted and that MessageDesk is not for sending protected health information; it does not currently sign BAAs.Read 29 Sep 2026 · messagedesk.com
Plans and prices
Team (yearly) $29 a year per user, per month; annual contract billed annually; minimum 3 users up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included Read 29 Sep 2026 · messagedesk.com
Team (monthly) $39 a month per user, per month; annual contract billed monthly; minimum 3 users up to 48 phone numbers · unlimited 1-on-1 SMS · carrier registration included Read 29 Sep 2026 · messagedesk.com
Pro (yearly) $79 a year per user, per month; annual contract billed annually; minimum 1 user unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays · Zapier Read 29 Sep 2026 · messagedesk.com
Pro (monthly) $99 a month per user, per month; annual contract billed monthly; minimum 1 user unlimited 100-person broadcasts · custom roles and permissions · multi-line opt-out management · Relays · Zapier Read 29 Sep 2026 · messagedesk.com
Enterprise (monthly) Priced on request per user, per month; annual contract billed annually priority support · multiple inboxes and workspaces · custom SSO · custom integrations · analytics dashboards Read 29 Sep 2026 · messagedesk.com
Enterprise (yearly) Priced on request per user, per month; annual contract billed annually priority support · multiple inboxes and workspaces · custom SSO · custom integrations · analytics dashboards Read 29 Sep 2026 · messagedesk.com
Strong points and limits
Strong points
- Shared inbox routes and assigns conversations across teams
- Supports individual and group SMS and MMS
- Relays automate replies, assignments, and labels
- Integrates with VoIP providers, Twilio, Zapier, and webhooks
Limits
- Does not work with cell phone numbers
- Mobile apps lack Relays, comments, and mentions
- SMS is not end-to-end encrypted
- Trial requires a credit card
Who it suits
MessageDesk suits HR, staffing, dispatch, operations, professional-services, and home-services teams coordinating customer texts. It is for businesses using US or Canada landline, VoIP, or 10-digit numbers rather than cell phone numbers.
Verdict
MessageDesk centralizes team texting and adds scheduling, routing, and automated replies. Check the phone-number restrictions, mobile feature limits, and SMS privacy caveats before choosing it.
Where Specifiction places it
- Business Texting Software#6 of 278.2
- Two-Way SMS Software#10 of 308.2
- Business Text Messaging Software#13 of 308.1
