MessageDesk vs Sociocs
MessageDesk
messagedesk.com
Sociocs
sociocs.comSide by side
| Figure | MessageDesk | Sociocs |
|---|---|---|
| Price from | $2.42/mo | $24/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Business Texting Software | 8.2 (#6) | 8.8 (#3) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 8.8 (#3) |
| Audience | MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. | The site presents Sociocs for dental, medical, and veterinary clinics, online businesses, small and medium businesses, fitness studios, and hotels and motels. |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | Native or listed integrations include ActiveCampaign, Bubble, Customer.io, Keap, Webflow, WordPress and Zapier. |
| Platforms | The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari. | Sociocs offers mobile apps for Android phones and tablets and for iPhones and iPads. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | Sociocs is business texting software for bulk SMS campaigns and customer conversations, with multiple communication channels in one inbox. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Premium includes premium onboarding service and high priority support, while its WordPress integration page says technical experts can assist with the integration. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
Sociocs
Sociocs is business texting software for bulk campaigns and customer conversations, bringing multiple communication channels into a shared inbox. Campaigns can use SMS, MMS, and WhatsApp, with contact lists, segments, scheduling, recurring sends, opt-out handling, and delivery reporting. Teams can assign conversations, use reply templates and internal notes, set follow-up reminders, and automate actions. The inbox can also bring in Instagram, Facebook Messenger, Google Reviews, Web Chat, and Online Forms.
Sociocs connects to customer-controlled Twilio, Telnyx, or SignalHouse accounts; the company says this lets customers pay provider rates without message markups. Integrations include ActiveCampaign, Bubble, Customer.io, Keap, Webflow, WordPress, and Zapier. Its API can initiate messages from another platform, and webhooks can forward incoming messages. Automatic translation is available in more than 100 languages for conversations and bulk messaging. The free plan includes two channels, one user, and 1,000 messages per month. Paid plans start at $12/user/mo; a seven-day trial is listed. It runs on Android, iOS, web, and API.