MessageDesk vs Pulse SMS
MessageDesk
messagedesk.com
Pulse SMS
pulsesms.pulsetechnologies.aiSide by side
| Figure | MessageDesk | Pulse SMS |
|---|---|---|
| Price from | $2.42/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 6 | 0 |
| Spec score · Business Texting Software | 8.2 (#6) | 7.5 (#22) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 7.5 (#22) |
| Spec score · Business Text Messaging Software | 8.1 (#13) | 7.5 (#25) |
| Carrier registration | MessageDesk guides businesses through A2P 10DLC carrier registration and includes carrier registration in the Team plan. | Pulse says it handles brand and campaign registration with carriers end-to-end. |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | PulseSMS is listed as live in the Zoom App Marketplace and Webex App Hub; Microsoft Teams is marked coming soon. |
| Platforms | The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari. | PulseSMS is available as a web app, on iOS and Android, and within Zoom and Webex. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | Pulse's security page says its platform uses TLS, point-to-point encryption in flight, tokenized card data, and a PCI DSS Level 1 payment processor. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Pulse offers email support at [email protected] and says most requests are answered the same day. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
Pulse SMS
Pulse SMS has no write-up on Specifiction yet; its figures are above.