MessageDesk vs SaaSySMS
MessageDesk
messagedesk.comSaaSySMS
saasysms.comSide by side
| Figure | MessageDesk | SaaSySMS |
|---|---|---|
| Price from | $2.42/mo | $44/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 6 | 8 |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 7.3 (#25) |
| Audience | MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. | The homepage describes the product as built for home-service teams, including dispatchers, technicians, and customer service representatives. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | SaaSySMS provides a shared texting inbox for businesses to send, receive, and manage two-way SMS conversations. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | The privacy policy says SaaSySMS uses HTTPS/TLS encryption in transit, hashed passwords, HTTP security headers, and rate limiting. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | The service agreement describes email support during business hours Monday–Friday, 9 am–6 pm ET, with best-effort response times unless separately agreed. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
SaaSySMS
- 100 Credits$3, paid once
- 500 Credits$12.50, paid once
- 1,000 Credits$20, paid once
- Starter$44 a month
- 2,500 Credits$45, paid once
- Growth$89 a month
- 10,000 Credits$150, paid once
- Business$224 a month
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.