MessageDesk vs Salesmsg
MessageDesk
messagedesk.com
Salesmsg
salesmessage.comSide by side
| Figure | MessageDesk | Salesmsg |
|---|---|---|
| Price from | $2.42/mo | $25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 3 |
| Spec score · Business Texting Software | 8.2 (#6) | 8.2 (#7) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 8.3 (#9) |
| Spec score · Business Text Messaging Software | 8.1 (#13) | 8.2 (#10) |
| Audience | MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. | Salesmsg describes its platform as built for sales, marketing, and support teams that communicate with customers. |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | Salesmsg lists integrations including HubSpot, Salesforce, ActiveCampaign, Calendly, Zapier, and Twilio, and provides an API for custom integrations. |
| Messaging | The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts. | The platform supports two-way SMS and MMS, shared inboxes, broadcasts, ringless voicemail, scheduled messages, and auto-replies. |
| Platforms | The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari. | Salesmsg advertises a web experience, iOS and Android mobile apps, and a Chrome extension for texting from webpages. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | Salesmsg is a two-way business texting and calling platform for sending and receiving messages and making phone calls online or on the go. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | Salesmsg says it is SOC 2 Type II compliant, encrypts data in transit and at rest, and stores data in the United States on AWS. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Salesmsg lists support by email at [email protected] and provides a help center and live system status page. |
| Trial | A free 14-day trial is offered, and a credit card is required to create an account and start it. | The 14-day free trial includes 25 message credits; trial messages are watermarked and limited to 10 unique contacts per number. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
Salesmsg
Salesmsg is a business texting and calling platform for sales, marketing, and support teams. It lets teams send and receive two-way SMS and MMS, use shared inboxes, send broadcasts and scheduled messages, and set auto-replies or ringless voicemail. Users can make and receive business calls, record and transcribe them, route inbound calls, and use a power dialer. CRM-triggered workflows and AI agents can qualify leads, book meetings, handle inbound calls, and manage common inbox replies. Listed integrations include HubSpot, Salesforce, ActiveCampaign, Calendly, Zapier, and Twilio; a public API is also available, with OAuth 2.0 and personal access token authentication and a limit of 60 requests per minute. Salesmsg lists Android, iOS, web, extension, and API availability. Plans start at $25/user/mo, with no free plan. Its 14-day trial includes 25 message credits, and trial messages are watermarked and limited to 10 unique contacts per number. HIPAA support requires an executed Business Associate Agreement; PHI should not be processed without one.