MessageDesk vs SendHub
MessageDesk
messagedesk.com
SendHub
sendhub.comSide by side
| Figure | MessageDesk | SendHub |
|---|---|---|
| Price from | $2.42/mo | $18.25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 9 |
| Spec score · Business Texting Software | 8.2 (#6) | 8.1 (#8) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 8.1 (#11) |
| Spec score · Business Text Messaging Software | 8.1 (#13) | 8.1 (#14) |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | The integration directory lists Microsoft Teams, Webex, Follow Up Boss, and JazzHR as direct integrations, and Gmail, Slack, Mailchimp, Salesforce, Shopify, and others via Zapier. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | SendHub describes itself as a business text messaging platform for campaigns, automated reminders, and customer conversations. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | SendHub says its API uses token-based authentication and describes the API as secure and scalable. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Customers can contact SendHub by phone for sales, billing, or support, and by email for sales, billing, and support. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
SendHub
- Lite$19 a month
- Lite+$37 a month
- Starter$52 a month
- Basic$100 a month
- Lite$219 a year
- Lite+$400 a year
- Starter$570 a year
- Basic$1,000 a year
- CustomPriced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
SendHub
SendHub is a business text messaging platform for campaigns, automated reminders, and customer conversations. Its shared Inbox supports group messaging, text-to-join keywords, templates, and merge fields. Contact tools include imports, custom lists, segmentation, tagging, filtering, and search; the analytics dashboard reports SMS deliverability and exports messaging and voice data. The API handles SMS and MMS sending and receiving, scheduled messages, replies, contacts, message history, and reports. Direct integrations listed include Microsoft Teams, Webex, Follow Up Boss, and JazzHR; other connections, including Gmail and Salesforce, are available through Zapier. Plans start with Lite at $19 a month, including 500 SMS per month, up to 50 recipients per SMS, 100 voice minutes, unlimited keywords, API integration, and inbound MMS. Outbound MMS is available on Custom. SendHub has Android and iOS apps and says it is available in the United States and Canada. A 14-day trial requires approved 10DLC registration, with listed fees of $5 for a brand and $15 for a campaign.